Nurse Account Manager

Houston, Texas
Sales – Sales /
Full Time /
Hybrid

Role


    • Account Management
    • Facilitate product installation and replacement by coordinating with the device installation team.
    • Manage the account handover process from the sales team and drive project implementationConduct daily checks for device health and resolve issues
    • Create and implement clinical protocol 

    • Training and Education
    • Provide comprehensive on-job training for nursing staff, housekeeping personnel, and administrative teams on product usage.
    • Train staff on new product features and drive adoption.

    • Patient Care and Monitoring
    • Ensure new patients are on boarded through a tele-calling process with physicians.
    • Implement alert management protocols, including acknowledgement, validation, and escalation.
    • Conduct monthly patient data reviews with the nursing director.
    • Visit each monitored patient at least once a fortnight, updating notes on the RCM platform

    • Reporting and Compliance
    • Implement and present monthly Clinical Governance Reports to facility leadership.
    • Attend weekly reviews and planning sessions with the Zonal Account Manager.
    • Ensure compliance with all required processes, including activity logging and medical notes.
    • Collect and report information on competitor activities within allocated accounts.

Qualifications

Preferred Skills