Project Coordinator - Implementation - LATAM, India or Philippines

Remote- International /
Customer Success /
*Please note-- This position is only open to candidates who are based in LATAM, India or the Philippines*

We believe that diversity is the building block of a great culture and company! Great healthcare technology is meant for everyone, so we believe our company should be, too. We welcome and encourage people of all backgrounds and walks of life to apply!

Our mission is to build a technology platform that enables medical practices of all sizes to make care more informed, more personalized, more interactive, and more adaptable. Our platform has been used by thousands of physicians who in turn have provided care to millions of patients.

Learn more about our team and life at DrChrono here.

A little about DrChrono:
βœ… We serve tens of thousands of healthcare providers and over 27.7 million patients 🩺
βœ… DrChrono was the first EHR to build a native app for the iPad and iPhone πŸ“±
βœ… First mobile and cloud-based ambulatory EHR / EMR to be an Apple Mobility Partner
βœ… The youngest company to be included in the US Government Precision Medicine Initiative
βœ… The #1 EHR as voted by doctors, and the #1 mobile EHR as voted by Black Book for the last 9 years! πŸ”₯
βœ… We were just awarded the MedTech Breakthrough Award 2021 for Best Electronic Health Record Service πŸ†πŸŽ‰
βœ… 2021 DEVIES Award for Best Innovation in Healthcare 😎
βœ… During Apple's recent worldwide developer conference, it was announced that DrChrono will be among the first to support iOS 15 feature allowing patients to share Apple Health App data with providers! 🀩

Our people and the enthusiasm for healthcare are contagious. We’re one of the most tech-forward healthcare players in the EHR industry and our philosophy β€œmore time with patients, less time doing paperwork” drives constant innovation throughout the company.

The Implementation Services Coordinator is responsible for providing ancillary support to the onboarding, training, and technical functions of the Implementation Services team. In this role, you will also be responsible for supporting team leadership on initiatives to maximize team efficiency and customer satisfaction.

You will...

    • Assign and manage technical projects related to customer software implementations
    • Serve as liaison between technical team members and customers, as needed, to provide regular project updates
    • Supplement the team’s customer outreach efforts, as needed, to ensure customers are staying engaged and that their implementation project stays on track
    • Revise email templates, internal process documents and other customer onboarding collateral to streamline operations and maximize efficiency
    • Implement and maintain documentation for team processes and procedures
    • Adapt to process and organizational structure changes as the team grows and evolves
    • Explore new opportunities for improving processes
    • Present weekly project updates and statuses to team leadership

You have...

    • Experience successfully managing and executing customer projects
    • Strong verbal and written communication skills
    • A great eye for identifying areas of improvement
    • An ambitious streak! When you encounter an issue or an inefficient process, you are naturally driven to come up with a solution and lead the charge on execution
    • Experience working on a growing team or in a growing organization

Bonus Skills...

    • 4-year college degree
    • SaaS customer onboarding/implementation experience
    • Experience using a project management tool/software experience (i.e. Asana, Smartsheet, etc.)
    • JIRA experience
    • Salesforce experience
    • Experience in healthcare, most notably experience in handling protected health information (PHI) and familiar with HIPAA law