Manager - Payment Operations
Dream11 – Customer Success
Customer Success @ Dream11:
Being a ‘user-centric’ company, this is a critical function at Dream11. The Customer Success team is a combination of passionate, fun & highly communicative Dreamsters that work towards enhancing the playing experience of over 7 Crore sports fans on Dream11. This role would offer the opportunity to work on payment related initiatives with leading banks, payment gateways, and large networks.
- Managing Dream11 payment operations round the clock to ensure that our users have the best experience transacting on the platform
- Regular operational performance monitoring, reporting and resolution of technical issues in coordination with internal and/or external stakeholders
- On-boarding banks, payment methods, and payment gateways
- Responsible for management of business reporting and any ad-hoc reporting required from time to time
- Coordinating with the product and technical teams for improving operational processes and user experience
- At least 2-3 years of hands-on experience of managing large scale digital payment operations in banks, payment gateways, consumer internal companies, etc.
- Strong leadership abilities and a customer first attitude
- Excellent communication skills Strong problem solving, strategy and prioritisation skills with an eye for detail
- Willingness to work in rotational shifts & going above and beyond required working hours during peak season
- Being a die-hard sports fan
- Worked previously at a fast-growing consumer internet start-up
- Experience of working with external banks/payment gateways for business, commercial, compliance, and legal requirements