Quality Analyst - Customer Care
Customer Success @ Dream11:
Being a ‘user-centric’ company, this is a critical function at Dream11. The Customer Success team is a combination of passionate, fun & highly communicative Dreamsters that work towards enhancing the playing experience of over 5 Crore sports fans on Dream11.
- Monitor Emails/Chats/Calls taken by customer care associates
- Compile audit results and give rating on scorecard
- Take feedback sessions and refresher trainings for the associates
- Work on Quality and Training modules for process improvements
- Excellent oral, written and interpersonal communication skills
- Familiarity with the audit sheet (Critical/non critical error)
- Working knowledge in data analysis
- Strong knowledge of customer care processes and techniques
- Being a die-hard Cricket and/or Football Fan
- Worked previously at a fast growing consumer internet start-up
- Knowledge of one or more regional languages
- Acquired Green belt in six sigma training certification
Dream11 is India’s Biggest Sports Gaming platform with 5 crore+ users playing Fantasy Cricket, Football, Kabaddi and NBA. It is a Game of Skill that offers Indian sports fans a platform to showcase their sports knowledge. Fans can create their own team made up of real-life players from upcoming matches, score points based on their on-field performance and compete with other fans.
Dream11 helps sports fans increase their engagement and connect deeper with the sport they love by being a team owner, not just a spectator. Dream11 is also the Official Partner of the top sports leagues in the world such as the Hero CPL, Hero ISL and NBA.
A Mumbai based Series D funded startup, Dream11 was founded in 2012 by Harsh Jain and Bhavit Sheth. Kalaari Capital, Think Investments, Multiples Equity & Tencent are the marquee investors in Dream11.
Dream11 has been ranked #9 among India's Great Mid-Size Workplaces - 2018.
Our Dream Team of 150 is based out of Mumbai, has been the engine of Dream11's exponential growth over the years. And now, we're looking for smart, self-motivated, passionate and skilled doers who can bring their A game to the table. If you are open to learning and unlearning and are driven by the desire to excel, Dream11 is just the place for you.
What is the Dream11 family like?
At Dream11, we don’t have employees, we have Dreamsters.
Dreamsters you can trust. Dreamsters who care deeply about you. Dreamsters who are intelligent, hard working, fun to be with and respect each other. We are a diverse team united by a common purpose: to make every game exciting for all sports fans.
What we promise?
An amazing stadium-like environment that you will love. A place where experiments and learning never stop. A place without micromanagement and bureaucracy. An opportunity to create an impact from day 1.
Come join India’s leading sports tech company. The grass is literally greener in our field.
- Harsh Jain (Co-Founder & CEO; https://www.linkedin.com/in/harshj22 )
- Bhavit Sheth (Co-Founder & COO; https://www.linkedin.com/in/bhavitsheth )