Head of Operations (FanCode)

Mumbai
FanCode – Ops
Full-time
Operations at FanCode:
We have one mission, Create a platform for all sports fans. Built by sports fans for sports fans. We’re at the beginning of our story and growing at an incredible pace.

Your Role:
- Drive the operational planning and execution of all aspects of live streaming for FanCode
- Provide technical and operational expertise for operations by documenting, tracking and refining the best practices for the live streaming and logistical tasks associated with site operations and marketing promotions
- Build and lead an operational support team to cover 24/7 operations and define action plans to deal with potential outages and other live product issues
- Work with various internal and external stakeholders to integrate enhancements, resolve problems and provide operational excellence
- Overseeing the player lineups, positions and pricing/ credits done by the team
- Assist customer support team during high volume season

MUST Haves:
- 7+ years of experience in operations with and experience of running 24X7 ops in an extremely efficient manner
- Strong work experience in live streaming on OTT platforms
- Knowledge of working on live scoring & commentary ops
- Ability to manage a team, multiple tasks and deliver under pressure
- Detail oriented and self-motivated person, who is tech savvy and loves sports
- Good communication skills, with an entrepreneurial approach.

Bonus:
- It will be good to have someone who has the experience of working in a fast paced growing startup.

About FanCode:

FanCode aims to be a multi-sport aggregator platform for every sports fan offering a wide spectrum of content, commerce and community engagement.

The platform is a result of the evolving pattern of sports consumption in India. Fan engagement with sports has extended significantly from being just information seekers to content creators, experience enthusiasts and much more. A fragmented market exists wherein a variety of content/commerce solutions are being offered by different sports platforms. FanCode aims to be the single aggregator platform that will connect the evolved sports audience with relevant sports products and services.

Launched in March 2019, FanCode today offers a personalised, ad-free, curated sports experience across news, live match scores, research-based insights, fantasy sports statistics, expert fantasy tips, in-depth game analysis and access to engage with other sports fans, all on a single platform.

FanCode, from the house of Dream11, has already amassed over 1 crore+ app installs by sports fans on Google Play Store & the App Store.