Housekeeping Manager - Residences
Nekoosa, WI
Sand Valley – Lodging & Housing /
Full Time Regular /
On-site
Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.
Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.
The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.
Position Summary:
- The Housekeeping Manager - Residences is essential in overseeing the daily operations of the Housekeeping Department, ensuring the facility remains clean, safe, and comfortable for all guests. This role plays a key part in maintaining high standards of cleanliness and service, working closely with the Director of Housekeeping to ensure the property meets its quality and guest satisfaction goals.
Primary Duties and Responsibilities:
- Train, supervise, and develop housekeeping staff to ensure high standards of cleanliness and efficiency.
- Act as the Director of Housekeeping in their absence, overseeing the daily operations.
- Plan and delegate daily workload assignments for housekeeping staff.
- Maintain cleanliness of guest rooms and public areas, ensuring they meet company standards.
- Ensure all staff adhere to housekeeping policies and safety/sanitation procedures.
- Recommend cost-effective solutions while ensuring quality and consistency of work.
- Respond to guest complaints and inquiries in a professional and timely manner.
- Assist in hiring, training, evaluating, retaining, and managing performance of housekeeping staff.
- Support waste management, recycling, and environmental safety initiatives.
- Educate staff on company policies, procedures, and safety guidelines.
- Manage inventory, ordering, and stocking of supplies to prevent shortages or excess.
- Process and track maintenance requests.
- Coordinate assignments for special cleaning projects.
- Inspect guest rooms and public areas to ensure they meet Sand Valley’s standards of cleanliness.
- Maintain effective communication with other departments as needed.
- Assign non-accommodation cleaning tasks as required.
- Motivate and engage the housekeeping team, ensuring a positive and productive work environment.
- Fill in for various housekeeping positions (inspector, public area attendant, houseman, housekeeper) as needed.
- Assist with scheduling and payroll management for housekeeping staff.
- Perform other duties as needed and assigned.
Qualifications:
- 2-5 years of relevant custodial or housekeeping experience in a hotel or resort setting.
- Valid Driver’s License.
- Strong verbal and written communication skills with the ability to delegate responsibilities effectively.
- Ability to analyze problems, multitask, and handle multiple duties under pressure with minimal supervision.
- Flexibility to work nights, weekends, and varying shifts as needed.
- Strong conflict resolution and problem-solving abilities.
- Positive attitude, professional demeanor, and strong organizational skills.
- Basic computer proficiency.
- Successful completion of a background check and drug screening.
Physical Requirements:
- Ability to follow verbal and written instructions in English and visually inspect work areas.
- Stamina to stand, walk, push, pull, lift, grasp, bend, and kneel for up to 5 hours.
- Ability to operate vehicles and equipment for extended periods.
- Lift up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs consistently.
Working Conditions:
- Work hours may vary, with most housekeeping shifts running from 8 am to 5 pm, including weekends with two weekdays off. While primarily indoors, travel between rooms and occasional outdoor exposure is required.
- Exposure to inclement weather, potentially hazardous chemicals (solvents, pesticides, herbicides, fertilizers), misdirected golf balls, and rapid equipment movement is common. Safety compliance is crucial to prevent injuries from environmental conditions and equipment hazards.
Perks:
- Golf privileges
- Retail and restaurant discounts
- Employee meal program
- Uniform allowance
- Employee Assistance Program (Canopy)
Classification:
- Full-Time Regular, Hourly, Non-Exempt
Sand Valley LLC is an Equal Opportunity Employer
