Position:                       Front Desk Agent  

Reports To:                   Front Desk Manager

Department:                Hotel Operations

 

The Front Desk Agent assists with the day-to-day operational Front Desk activities including but not limited to check in and check out procedures.

·         Communicate effectively with guests, management, staff and co-workers.

- Provide guests with all pertinent information regarding resort policies.

- Must be detail oriented with the ability to multi-task.

- Contact guests prior to arrival to make sure all details of reservation are correct and special requests are noted.

- Handle all in room amenity requests and special requests from guests and management.

- Perform check-in and checkout procedures.  Complete check-ins and check-outs in a proactive manner.

- Oversee shift closures and verify that all the essential duties of a shift closure have been successfully completed.

- Work with service providers, such masseuse and shuttle transportation, to provide amenities for guests.

- Take golf and hotel reservations over the phone and/or in person as required.

- Provide friendly, positive, upbeat and hospitable service at all times.  Publicly support all resort policies while ensuring that all other front desk staff are doing so.

- Ability to reconcile shift banks/financial statements.

- Promote resort amenities (restaurant, bar, retail) to guests to maximize resort revenue.

- Displays courtesy and professionalism in all contacts and will manage difficult or sensitive situations effectively.

- Demonstrates a calm and professional manner under the pressure of shifting priorities.

- Assist guests and staff with disputed billing situations.

- Perform additional tasks as assigned by management.

·         High School Diploma required.

·         Strong computer skills with Microsoft Word and Excel.

·         Prefer a working knowledge of Visual One and Golf Pro.

·         Demonstrated quality written, verbal, and interpersonal communication skills.

·         Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.

·         Positive attitude, professional manner and appearance in all situations.

Restaurant Discounts at Aldo’s Farm to Table and Mammoth Bar

Retail Discounts

Employee Meal Program

Golf Privileges

Uniform Allowance

Employee Assistance Program - Canopy

Must have the ability to:

·         Read and write (English)

·         Communicate verbally with staff members and/or customers

·         Give and/or follow verbal and written instructions

·         Perform mathematical calculations involving fractions, decimals, and percentages

·         Retrieve, read and interpret information from technical sources

·         Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time

·         Lift up to 30 lbs occasionally, 20 lbs frequently, and 10 lbs constantly

Full-Time Seasonal, Hourly, Non-Exempt