Concierge Services Coordinator
Nekoosa, WI
Sand Valley Golf Resort – Reservations /
Full Time Regular /
On-site
Position Description
Position: Concierge Services Coordinator
Reports To: Concierge Services Manager
Department: Reservations
Position Summary:
The Concierge Services Coordinator role enhances our ability to provide a world class experience for our membership at The Lido, Homeowners, and Founders of Sand Valley, as well as other ‘VIP’ visits. The Concierge Services team provides personalized guest service for these guests including reservations, on-site contact, follow-up, and ongoing communication.
Primary Duties and Responsibilities:
● Build relationships with Lido Members, Homeowners, and Sand Valley Founders by being their point of contact for all reservations needs including lodging, golf, tennis, massage, spa, and dining.
● Create the ideal guest experience by making arrangements for services both on property and within the area, including but not limited to; babysitting, massage, spas, boating, fishing, casinos, shopping, festivals, biking & hiking, area tours, and events.
● Work closely with resort operations to ensure our guests’ expectations are exceeded in every area.
● Meet and greet and be the on-site liaison for Lido Members, Homeowners, Sand Valley Founders, and their guests.
● Stay current and up to date with all services as well as daily Member, Homeowner, Founder, and VIP requests.
● Continuously gather pertinent Lido Member, Homeowner, and Sand Valley Founder information in order to build relationships, create personalized visits, and build a reliable and accurate database.
● Work hand-in-hand with Sand Valley reservations team. Lateral service includes but is not limited to; taking golf and hotel reservations via phone, email and/or in person.
● Uphold our standard of being the friendliest resort by providing friendly, positive, and hospitable service at all times to both guests and staff.
● Be knowledgeable of: golf and the golf travel industry; management personnel and their functions; on-property outlets; directions to/from the resort from a variety of locations; in-depth knowledge of the Sand Valley websites; local area attractions.
● Contribute to the work environment in a manner that promotes growth and success.
● Develop and maintain a strong knowledge of Sand Valley, The Lido, Dream Golf and Keiser Golf as well as all sister properties.
● Maintain a high level of confidentiality to ensure our guests that their needs are met with absolute discretion and privacy.
● Perform additional duties as requested.
Qualifications:
● High School diploma required – college degree preferred.
● Positive attitude, professional manner and appearance.
● Proficiency in Microsoft Office: Outlook, Word and Excel. Ability to learn and use Agilysys property management/reservations/phone software and other resort systems.
● Demonstrated quality written, verbal, and interpersonal communication skills, as well as telephone etiquette standards.
● Demonstrated mathematical ability.
● Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision.
● Must be able to work flexible hours including evenings and weekends as needed.
● Experience in golf and/or hospitality reservations center preferred.
Physical Requirements:
Must have the ability to:
● Read and write (English)
● Communicate verbally with staff members and/or customers
● Give and/or follow verbal and written instructions
● Stand, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time
● Lift up to 30 lbs occasionally, 10 lbs frequently, and 5 lbs constantly
● Visually inspect all work areas
● Retrieve, read and interpret information from technical sources
Sand Valley Perks
● Restaurant Discounts at Aldo’s Farm to Table and Mammoth Bar
● Retail Discounts
● Employee Meal Program
● Golf Privileges
● Uniform Allowance
● Employee Assistance Program - Canopy
Sand Valley LLC is an Equal Opportunity Employer
