Front Office Manager
Nekoosa, WI
Sand Valley – Lodging & Housing /
Full Time Regular /
On-site
Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.
Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.
The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.
What You’ll Do:
- Manage daily Front Desk operations, including supervision of supervisors, agents, night audit, and night security staff.
- Plan and assign work duties, monitor performance, and ensure high standards of customer service and productivity.
- Control labor costs and minimize overtime through effective scheduling and management.
- Oversee all front office activities, including check-ins/outs, cash handling, billing, and credit card transactions.
- Ensure the Front Desk, lobby, and office areas are clean, organized, and well-stocked at all times.
- Supervise reservations and rentals for all Beyond Golf activities.
- Use the property’s reservation system to track guest preferences, usage patterns, and satisfaction to improve service delivery.
- Address guest inquiries and complaints professionally, both in person and over the phone.
- Collaborate with Reservations, Golf, and Food & Beverage teams to ensure accurate billing and guest information sharing.
- Lead guest amenity and recognition programs to enhance overall guest satisfaction.
- Coordinate closely with the Housekeeping department for room availability and cleanliness.
- Handle employment activities such as recruiting, training, performance management, and disciplinary actions for Front Desk staff.
- Stay current with industry trends and represent the property in relevant hospitality and lodging associations.
- Uphold company policies related to operations, HR, and safety procedures within the department.
- Perform additional duties as required to support hotel operations.
What You Bring:
- Minimum 2 years in a supervisory or leadership role, ideally in a resort or hospitality setting
- Familiarity with front office systems (Visual One and Golf Pro a plus) and solid computer skills (Microsoft Word & Excel)
- Proven ability to motivate, mentor, and lead a team with confidence and care
- Strong written and verbal communication skills; clear and calm under pressure
- Willing to work nights, weekends, and holidays as needed
- Polished appearance and demeanor; able to handle sensitive situations with grace
- Valid driver’s license with a clean driving record
- Must successfully pass a background check
Physical Requirements:
- Ability to stand, walk, lift (up to 50 lbs), and move for extended periods
- Comfortable operating standard office and communication equipment
- Able to perform basic math and follow written and verbal instructions
Working Conditions:
- This role is primarily in an office setting with adjustable lighting and ventilation. However, occasional exposure to outdoor conditions, chemicals (e.g., pesticides, fertilizers), moving equipment, and stray golf balls is possible. Adherence to safety protocols is essential to prevent injury.
Perks:
- Golf Privileges
- Retail & Restaurant Discounts
- Employee Meal Program
- Uniform Allowance
- Employee Assistance Program – Canopy
Team You’ll Supervise:
- Assistant Front Office Manager
- Front Office Supervisors
- Front Desk Agents
- Night Audit Staff
- Security Personnel
Classification:
- Full-Time Regular, Hourly, Non-Exempt
Sand Valley LLC is an Equal Opportunity Employer
