Position:                       Lido Deli Attendant

Reports To:                   Food & Beverage Manager

Department:                 Food & Beverage

 

Welcomes our guests in an attentive and enthusiastic fashion. Smiles and presents professional appearance. Provides great hospitality and service of beverage and snack items while inputting/processing both written and digital guest transactions. Works with other staff members to influence customer flow, timely service, and meet guest’s needs. Maintains a clean and sanitized work area in accordance with company quality standards. Assists in the daily ordering/transportation of food and beverage product and supplies. Submits daily cash/credit reports and deposits.

 

·         Greet guests with a warm, sincere smile and anticipate their needs.

·         Knowledge of all beverage, snack, alcohol, tobacco, and retail items carried.

·         Arrange and set up beverages, mixes, supplies, and accurate displays in an efficient and professional manner, according to department specifications.

·         Prepare all drinks according to department standards, including the proper pouring method and garnishment.

·         Follow all steps of service as covered in training.

·         Do not over serve guests and immediately seek out management with any concerns about a guest that may appear intoxicated.

·         Promptly and accurately record and process all guest transactions via point of sale and room charge.

·         Responsible for the security and reconciliation of the cash bag.

·         Secure management approval for any comps, voids, or automatic gratuity.

·         Follow restaurant specific comp, spill, and waste recording guidelines.

·         Use tact and good judgment when dealing with difficult guests. Respond to their needs with patience and courtesy.

·         Comply with all safety and sanitation guidelines and procedures.

·         Regularly maintain cleanliness of workstation, equipment, restrooms, and storage areas. Ensure these areas are ready for the following shift.

·         Move safely through all areas of assigned workstation and main clubhouse, which may include stairs, uneven and slick surfaces.

·         Must wash hands regularly throughout shift, according to guidelines.

·         Comply with applicable health, food, beverage, alcohol, tobacco, fire and other laws/requirements.

·         Safely and effectively use knives and other utensils/equipment necessary to complete set up of workstation and service as well as necessary to this position.

·         Following training and procedures, accurately perform, log, and submit daily requisition forms.

·         Ensure safe and responsible transportation of all food, beverage, and supply items from clubhouse, kitchen, and storage areas.

·         Ensure that department cost controls and inventory procedures are consistently followed.

·         Maintain adequate supply of product, administrative, cleaning, and kitchen supplies.

·         Understand and complete all side work as assigned.

·         Be able to stand and walk for an entire shift.

·         Communicate cordially, effectively, and clearly with all employees, managers and guests.

·         Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction.

·         Perform more than one task at a time.

·         Maintain a positive, pleasant attitude throughout every shift.

·         Accept direction and constructive criticism from management.

·         Perform calmly and effectively in an extremely busy and stressful work environment.

·         Be able to give and take direction and work effectively within a team.

·         Be able to work a variety of hours, days and shifts, including weekends and increased work schedules.

·         May be exposed, from time to time, to inclement weather, potentially dangerous pesticides, herbicides, fertilizers, equipment movement hazards, and misdirected golf balls.

·         Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

·         Other duties as assigned by management.

·         High School diploma preferred.

·         Must be 18 years of age at time of employment.

·         1-year experience in Food & Beverage preferred.

·         Demonstrated quality written, verbal, and interpersonal communication skills.

·         Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including holidays/nights/weekends.

·         Positive attitude, professional manner, and appearance in all situations.

·         All staff are required to take Learn2Serve Training on Alcohol, Tobacco, and Food Handling.

·         Ability to handle and serve products containing tobacco or alcohol.

·         Valid driver’s license.

Part-Time Seasonal, Hourly, Non-Exempt