Consultant - Customer Care (Partner Location)

Bengaluru
Dream11 – Customer Success /
Consultant/Contractual /
On-site

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Additional Info Required

  • Years of experience (YY.MM)✱
  • Current Company (Last company if not working currently)✱
  • Current Fixed CTC (in lakhs)✱
  • Variable / Bonus (in lakhs)✱
  • Stocks / ESOPs (in lakhs)✱
  • Expected CTC (Fixed in lakhs)✱
  • Notice Period (in days)✱
  • Current Location✱
  • Are you willing to relocate to Mumbai and work here full-time?✱
  • Have you played on the Dream11 App✱

Additional Info Required for Manager - Customer Care (Outsourcing)

  • Have you created SOW and SOP for third party CS vendor partners?✱
  • Have you done Forecasting and Capacity planning for third party CS vendor partners?✱
  • Please describe your experience managing outsourced agencies for user queries✱

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