DSG- Manager Product & Contracting

Mumbai /
DreamSetGo – Operations /
/ On-site
About DreamSetGo: DreamSetGo is from the house of Dream Sports, India’s leading Sports Technology company, that also homes celebrated sports brands like Dream11, FanCode, Dream Capital, DreamPay, and KheloMore within its portfolio.

DreamSetGo offers sporting events and player-interaction packages to die-hard fans. From match tickets to stadium tours, from flights to hotels, from VIP hospitality to city tours, from exclusive celebrity meet & greets to digital experiences and much more; we curate the most fulfilling sports travel and experiences packages exclusively for popular sporting events around the world.

Dream Sports is India’s leading sports technology company with 160 million users, housing brands such as Dream11 , the world’s largest fantasy sports platform, FanCode , a premier sports content & commerce platform, Dream Capital , a CVC and M&A arm and DreamSetGo , a sports experiences platform.

Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ vision is to ‘Make Sports Better’ for fans through the confluence of sports and technology.

Your Role:

    • Handle customer queries regarding Fares & Ticketing and planning customer travel itineraries.
    • Close/convert business based on identified customer needs and provide premium customer service.
    • Offer relevant Centurion/AmEx value added propositions using detailed knowledge of customer’s lifestyle choices.
    • Prioritize & efficiently fulfill clients requests.
    • Accurate & timely completion of travel reservations for HNI groups & individuals.
    • To keep a mandate, follow up on the reporting of Pre & Post MICE Group details.
    • To be able to draft of itineraries based on clients requirement.
    • To be able to handle overall execution across all the stages pre, during and post the group execution.

Qualifiers :

    • Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
    • Good knowledge of International destinations, suppliers, hotels and Sporting Events.
    • Knowledge of Destination & Visa Rules.
    • Good rapport with Consulates / International Airline / Hotels / Domestic & International hotel suppliers.
    • Experience in managing airline vendor relations
    • Elementary Global Distribution System (GDS) skills.
    • Knowledge of GDS Platforms: Amadeus, Sabre, Galileo.
    • Supplier product knowledge
    • 6-10 years of experience in customer service, travel sales, hotel & concierge.
    • Comfortable working in 24/7 working environment.