Consultant - Customer Care (Risk)
Mumbai
Dream11 – Customer Success /
Consultant/Contractual /
On-site
Customer Success @Dream11:
To be a ‘user-centric’ company is at the core of everything we do at Dream11. The Customer Success team comprises passionate Dreamsters that work tirelessly towards enhancing the playing experience for over 200 million sports fans on Dream11 with the proper training and quality of work. Customer service is not a department but an attitude. So if you are committed to delivering a world-class customer service experience, this is the team for you.
Your Role:
- Identifying and addressing user concerns on account security, account hacking and misuse of documents
- Handling requests related to changes in Personally Identifiable Information (PII) details, ensuring adherence to the right documentation, checks and process
- Implementing checks for users showing fair play violations in fantasy gaming, ensuring compliance with established rules and regulations
- Investigating security incidents, analysing risk factors, and recommending proactive measures to mitigate potential threats
- Collaborating with cross-functional teams to implement security enhancements and maintain regulatory compliance
- Maintaining comprehensive documentation & data related to all cases handled and any exceptions/ approvals/ clarifications taken
- Staying updated with emerging threats and industry best practices to enhance security measures continuously
- Being able to work on data analytics and run pre-designed SQL queries
Qualifiers:
- 2+ years of experience in risk management/ fraud prevention
- Previous experience in handling Verification/Account Security matters, such as credit card frauds, banking verification/frauds, and payment operations
About Dream Sports:
Dream Sports is India’s leading sports technology company with 220 million+ users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, a premier sports content & commerce platform and DreamSetGo, a sports experiences platform.
Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ vision is to ‘Make Sports Better’ for fans through the confluence of sports and technology.
For more information: https://dreamsports.group/
Dream11 is the world’s largest fantasy sports platform with 200 million+ users playing fantasy cricket, football, kabaddi, basketball, hockey, volleyball, handball, rugby, futsal, American football & baseball, on it. Dream11 is the flagship brand of Dream Sports, India’s leading Sports Technology company and has partnerships with several national & international sports bodies and cricketers.
