Associate / Senior Associate - Customer Care

Mumbai /
Dream11 – Customer Success /
Full-time
Customer Success @ Dream11
Being a ‘user-centric’ company, this is a critical function at Dream11. The Customer Success team is a combination of passionate, fun & highly communicative Dreamsters that work towards enhancing the playing experience of over 7.5+ Crore sports fans on Dream11. This is a high performance role and you'll fit right in if you believe in delivering the best of service experience to our users and that customer service is not a department, it's an attitude.

Your Role:

    • Active user communication via emails, live chats and calls
    • Ensure minimum turnaround time for resolving user queries & complaints
    • Deliver the best in class service in the most friendly and timely manner
    • Suggest process & product improvements based on user feedback
    • Assist the team in reporting & analysis
    • Be a team player, gel with the team and learn from your peers

Must Haves:

    • 2+ years experience in customer service specialising in email support
    • Critical thinking, problem solving & logical reasoning skills
    • Excellent proficiency in written and spoken English
    • Ability to remain calm, be cordial and friendly under stress

Good to Have:

    • Worked previously at a fast growing consumer internet start-up preferably in online gaming or e-­commerce
    • Strong sports knowledge
Dream Sports is a sports technology company with brands such as Dream11, FanCode, DreamX, DreamSetGo and DreamPay in its portfolio. Dream Sports is executing its vision of ‘Make Sports Better’ by providing multiple avenues for fans to deeply engage with the sports they love through fantasy sports, content, commerce, experiences and events, among others.
Founded in 2008 by Harsh Jain and Bhavit Sheth, the company has been ranked #10 among India’s Great Mid-Size Workplaces in 2019 and was recognised as one of the top 10 innovative companies in India by Fast Company in 2019. Kalaari Capital, Think Investments, Multiples Equity, Tencent and Steadview Capital are the marquee investors in Dream Sports.