Senior Game Community Manager

Pune
Dream Game Studios – Product /
Full-time /
On-site
Dream Game Studios is a game developer and publisher building console-quality realistic mobile games of international standards from India. The company is a division of Dream Sports , which has been featured as a ‘Great Places to Work’ by the Great Place to Work’ Institute for four consecutive years, with brands such as Dream11, FanCode, DreamX, DreamSetGo, DreamPay, and Dream Capital in its portfolio.

Founded by India's gaming industry veterans credited with multiple international award-winning games, Dream Game Studios' mission is to reach the hearts of the players through deeply engaging, visually stunning, and technically outstanding games.

Working at Dream Game Studios means an opportunity to work on some of the biggest mobile games to come out of India, alongside some of the brightest, most driven, and most gifted minds in the industry.

Your Role

    • Coordinate with the Product and Marketing teams to execute community communications and engagement strategies
    • Track engagement metrics, monitor sentiment and analyse user behaviour for community growth, community reach and product improvement opportunities
    • Actively engage with influencers and the community to encourage discussions, user-generated content and build brand ambassadors
    • Organise Playtests and Diary Studies with the Product team to collect feedback
    • Be the first point of contact for the community, advocate their needs and support the customer at every turn
    • Be the Subject Matter Expert on Community Management for Dream Game Studios by being up to date on industry best practices and trends

Must Have

    • 4+ years of experience in managing gaming communities 
    • Excellent communication, interpersonal and project management skills
    • Ability to analyse data and derive insights to improve community engagement
    • Proficient in various social media platforms, trends and analytics
    • Experience in proactively organising community initiatives and events

Good to have

    • Deep knowledge and genuine enthusiasm for mobile games and cricket
    • Familiarity with influencer marketing, creating and leveraging partnerships
    • Proficient in creating content to keep the community excited and engaged
    • Multilingual proficiency to engage a diverse vernacular gaming community
    • Experience with customer support and resolving user issues in timely manner

Dream Sports is India’s leading sports technology company with brands such as Dream11 , the world’s largest fantasy sports platform, FanCode , a premier digital sports platform that personalizes content and commerce for all sports fans, DreamX , a sports accelerator, DreamSetGo , a sports experiences platform, and DreamPay , a payment solutions provider. It has founded the Dream Sports Foundation to help and champion sportspeople and is an active member of the Federation of Indian Fantasy Sports , the nodal body for the Fantasy Sports industry in India.

Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports is always working on its mission to ‘Make Sports Better’ and is located in Mumbai. Dream Sports has been featured as a ‘Great Places to Work’ by the Great Place to Work’ Institute for four consecutive years. It is also the only sports tech company among India’s best companies to work for in 2021.