CS Consultant (Contractual Role)

Mumbai /
Dream11 – Customer Success /
Consultant/Contractual
/ On-site
Customer Success @Dream11:
To be a ‘user-centric’ company is at the core of everything we do at Dream11. The Customer Success team comprises passionate Dreamsters that work tirelessly towards enhancing the playing experience for over 150 million sports fans on Dream11 with the proper training and quality of work. Customer service is not a department but an attitude. So if you are committed to delivering a world-class customer service experience, this is the team for you.


Your Role:

    • Leading user communication via emails, live chats & calls
    • Ensuring minimum turnaround time for resolving user queries & complaints
    • Delivering the best-in-class service in the most friendly and timely manner
    • Suggesting process & product improvements based on user feedback
    • Assisting the team in reporting & analysis
    • Being a team player and learning from your peers

Qualifiers:

    • 0-2 years of experience in customer service
    • Proficiency in written and spoken English
    • Ability to remain calm, cordial and friendly under stress


About Dream Sports:
Dream Sports is India’s leading sports technology company with 160 million users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, a premier sports content & commerce platform, Dream Capital, a CVC and M&A arm and DreamSetGo, a sports experiences platform.

Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ vision is to ‘Make Sports Better’ for fans through the confluence of sports and technology.

For more information: https://dreamsports.group/

Dream11 is the world’s largest fantasy sports platform with 150 million+ users playing fantasy cricket, football, kabaddi, basketball, hockey, volleyball, handball, rugby, futsal, American football & baseball, on it. Dream11 is the flagship brand of Dream Sports, India’s leading Sports Technology company and has partnerships with several national & international sports bodies and cricketers.