Operations Manager - Chicago

Chicago /
Operations – Markets /
Full-time
About us

Kyte is a Series A technology platform that brings magic and seamless delivery into the experience of getting a car in cities. We are building the most compelling way to get a car by committing to relentless customer centricity, technology-powered operational excellence and capital efficiency. The sky's the limit when it comes to Kyte.  

At Kyte, we love what we do and we believe our diverse team of ridiculously ambitious individuals is what makes our company great. We are headquartered in a stunning penthouse suite in the Financial District of San Francisco, California with a second home in Munich, Germany. Wherever office or remote location you are at, you will have more than significant ownership and impact on our company trajectory, and shape how people get around the cities they live in. We look forward to hearing from you!

Check us out in the news, here!

About the role

The Operations Manager reports to the General Manager and has a direct impact on the success of the business. You will be directly responsible for the day-to-day operation, namely fleet maintenance activities, partner scheduling and training, and parking lot operations and control as well as the implementation of standardized processes. This role requires physical presence at the company parking lot. You must exhibit a hands-on management style coupled with the interpersonal skills necessary to work with driver partners to ensure they are meeting expectations and, when necessary, coach driver partners to ensure an effective operation.

What You'll Do

    • Owning driver partner onboarding and training
    • Scheduling driver partner tasks and ensure they are executed to completion (vehicle swaps, maintenance, refueling, detailing, etc.)
    • Managing vehicle onboarding and off-boarding with our supplier partners.
    • Controlling and valeting the parking lot to maximize operational efficiency.
    • Maintaining the key management system to ensure security and operational efficiency.
    • Auditing and controlling the cleanliness of the vehicles to ensure 3rd party accountability and excellent customer service.
    • Maintaining the vehicle fleet so that all cars are in “rentable condition”

Work schedule:

    • Thursday - Monday
    • Tuesday and Wednesday off

Required

    • 3+ years or working experience in an operations role
    • 1 year + as a supervisor or people manager
    • Ability to take initiative in a constantly-changing work environment
    • Experience in creating, optimizing and implementing processes
    • Self-starter that radiates positivity and possesses a “can-do” attitude
    • Outstanding organizational skills and meticulous attention to detail 

Preferred

    • Previous high growth, fast paced startup experience 
    • Managed a fleet of vehicles (scooters, bikes, mopeds, cars, etc) 
    • Worked / managed 1099 contractors
    • Basic understanding of vehicle systems, mechanics, and technology sufficiently to authorize repairs and accurately evaluate the work of partners involved in maintenance and repairs
    • Fleet or warehouse management experience

Perks and benefits
• The opportunity to be a part of the exciting early stages of a well-funded, Silicon Valley based startup that has massive growth and venture potential
• Medical, Dental, & Vision Health Insurance (Individuals 100% Covered)
• 401(k) Retirement Plan
• $200 Monthly Commuter Benefit
• $75 Monthly flexible Wellness Benefit
• $300 Annual WFH Stipend (remote employees)
• Annual Learning and Development Budget
• Generous Discounts to use on our Product
• Monthly Breakfast/Dinner and Learns with Guest Speakers
• Team summits/Offsites

Learn more about our team, here!

 #LI-KYTEJOBS