Manager, Client Solutions
Seattle, Washington /
Biz Dev, Client Solutions & Marketing – Client Solutions /
Full-time
/ Hybrid
About Mast Reforestation:
Mast Reforestation is working to make reforestation scalable. We combine tech and traditional forestry methods to reforest land affected by wildfires with forward-looking carbon offsets to fund it all. The company is a vertically-integrated provider of reforestation services to get projects up and running in weeks, not years: planning, the largest seed and seedling supplies in the West, massive nursery operations, and seeding and planting execution. To fund its operations and open new revenue streams for landowners, Mast Reforestation sells forward-looking carbon offsets that lock in CO2 removal for at least 100 years, among the first of their kind available on the voluntary offset market.
Mast Reforestation HQ (formerly DroneSeed): Ballard Brewery District, Seattle, WA
Silvaseed HQ: Roy, WA
Cal Forest HQ: Etna, CA
Team size: ~160
Clients: 3 of 5 largest timber companies, nonprofits such as The Nature Conservancy, Tribal Nations, state and federal agencies, small family forests
TL:DR? Check out this Ecopreneurs video by Salesforce.
If our work thrills and inspires you, we’d love to receive your application!
What you'll be doing:
We are hiring a Client Solutions Manager to provide critical support to the Originations team by managing the landowner qualification process for reforestation carbon project development with the goal of increasing the number of qualified leads that turn into contracted projects. Reporting to the Senior Director of Sales Operations, the primary responsibilities include cultivating relationships with landowners, land managers, foresters, and agencies to qualify and facilitate the close of project development agreements. This role will work closely with the Director of Origination and be the primary point of contact with customers during the qualification and contracting phase of a reforestation carbon project. This individual will work with internal departments (Business Development, Forestry Operations, GIS, etc.) to qualify, nurture, and negotiate reforestation contracts leveraging the Company’s vertically-integrated platform for reforestation. The outcome of your work will be the advancement of carbon offset projects that will result in tens of thousands of legally protected acres of forest while removing millions of tonnes of carbon from the atmosphere over the ensuing decades as the forests recover from catastrophic wildfires. The ideal candidate will have experience in organizational leadership, account management, or direct customer service with a 5+ year track record of successfully closing project development or sales contracts. Experience in timber, forestry, or other natural resources industry is highly desired. Seniority level will be based on candidate experience.
Job Responsibilities
- Working closely with Originations Director to qualify new project leads identified through direct originations, sales channels, or inbound.
- Act as the point of contact with a qualified landowner and form a thorough understanding of the prospective project and landowner individual needs to create a series of affirmatory document milestones, culminating in an executed Project Development Agreement.
- Lead the qualification process with internal and external teams, including Origination, Business Development, Forestry Operations, and GIS.
- Facilitate the creation of sales assets such as presentations, proposals, reports, and agreements associated with project prospects.
- Collaborate with internal and external subject matter experts to provide evaluations, analyses, or reports that support business opportunities.
- Efficiently work across multiple SaaS systems (e.g., SFDC, ClickUp, Trello, Google Workspace) to support and track project opportunities.
- Develop a deep understanding of our business verticals to draw on the right resources at the right time and effectively communicate our products and services to new customers.
- Nurture a knowledge of forest management and reforestation practices.
- Represent the company at events and conferences.
Qualifications
- 5+ years experience in organizational leadership, account management, or direct client-facing roles
- Experience in the forest or natural resources industry capacity preferred
- Bachelor’s degree or higher in biological sciences (forestry, natural resources, agriculture), business, engineering, or related field
- Deep understanding of project development, project lifecycle, financial models, value chains, and familiarity and confidence in landowner negotiations
- Ability to manage and support multiple projects simultaneously, with varying complexity
- Experience working with an interdisciplinary team on complex and multi-phase projects
- Highly personable and comfortable having a conversation on the phone or in person connecting customer needs to the Company’s solutions
- Experience in CRM platforms like SFDC expected
- Self-motivated with the ability to work remotely effectively with minimal supervision
- Ability to thrive in a dynamic, fast-paced start-up team environment
- Excellent people, entrepreneurial, organizational, and analytical skills
- Excellent written and verbal communication skills and experience in public speaking are a must
- Effective computer skills, including Google Workspace and/or Microsoft suite
- Able to travel to remote locations up to 25% of the time
As of February 2023, the base salary for this role falls within this band: $75,000 to $100,000 p.a. We'll determine the candidate's level based on their experience and skill level.
Mast Reforestation and its subsidiaries offer:
- Competitive salary
- Location-based compensation
- 75% health insurance coverage for Full-Time non-seasonal employees, including Medical, Dental & Vision insurance plans
- Company’s incentive stock options (ISO)
- Retirement saving plan: 401(k) and Roth 401(k)
- Commuter Benefits in eligible cities
- 6 paid holidays. Two shut-down weeks per year.
- Flexible PTO for Salaried employees. Generous PTO accrual for Hourly employees.
- Annual allowances for Work-from-home employees
- Relocation support for out-of-state employees
