Travel Operations Administrator
London
Operations – Travel Operations /
Full time /
Hybrid
We are making travel effortless. Join us.
Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.
That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.
We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.
Something to consider when reading this job advert
We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit.
Travel Operations at Duffel
The Travel Ops team is there to handle all types of queries related to bookings- whether that's voluntary changes requested by the passenger or involuntary changes initiated from the airline's side. We work with our customers to make sure that the travellers receive great customer service.
What we're looking for in you
- Experience in a back-office or an administrative role within the travel industry
- Strong knowledge of GDS systems (Travelport/Galileo and Sabre preferred)
- Strong knowledge of airline ticketing, fare rules, and ADM processes
- Previous experience with BSP Link and ARC knowledge
- Exceptional attention to detail and a high degree of accuracy
- Excellent analytical and problem-solving skills
- Advanced spreadsheet (google sheets or excel) skills including the ability to use formulas and functions (e.g., VLOOKUP, HLOOKUP, SUMIF, INDEX-MATCH, etc.) is a plus
What you'll be doing
- Airline Debit Memo (ADM) Management:
- Receive, analyse, and process all incoming ADMs from various airlines.
- Investigate the root cause of each ADM, liaising with agents, partnerships, suppliers, and airlines as needed to resolve discrepancies.
- Challenge or dispute invalid ADMs by preparing and submitting detailed documentation and evidence to the airlines.
- Track the status of all ADMs and ensure timely resolution to minimise financial loss and ticketing disruption.
- Maintain accurate records of all ADM transactions and outcomes.
- General Administrative Support:
- Assist with other back-office functions as required to support the travel operations team.
- Maintain and update internal databases and documentation.
- Contribute to the continuous improvement of back-office processes and workflows.
