Technical Account Manager
London
Go to Market – Sales /
Full time /
Hybrid
We are making travel effortless. Join us.
Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.
That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.
We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.
Something to consider when reading this job advert
We know people engage with job adverts differently. Some will view it as a checklist that needs to be at 100% before applying; others will see 60% as good enough. If you think you have what it takes but don't necessarily meet all the requirements on the job description, please still get in touch. We'd love to have a chat, learn more about you and see if it could be a great fit.
A few key pieces of information before applying
- We are based in Shoreditch, London and have a hybrid work-from-home policy and require everyone to come to our office on Tuesdays and Thursdays.
- Our interview process consists of three stages: a recruiter screen, a hiring manager interview, and a final stage interview.
- If you are successful, all offers will be pending satisfactory background checks (we partner with a third-party provider to do so) and employment references.
Go to Market Team at Duffel
We are a small, scrappy team within a fast-moving company and industry. We drive Duffel’s growth by identifying business prospects around the world, signing them to win-win deals, and maximizing their revenue with Duffel’s products. We are a VP plus 3 sales professionals and 2 Account Managers who are passionate and dedicated to Duffel and our partners’ success. You can have a big impact if you are a self-starter who enjoys working with tight deadlines and going deep in the weeds to analyze and solve problems.
What we're looking for in you
- At least 7 years experience helping companies maximize value from a suite of technology solutions
- Proven track record of managing large-scale strategic partnerships in the travel technology space
- Must have the ability to handle a multitude of diverse responsibilities and work independently to achieve desired results; have sound judgment and business acumen.
- Excellent communication skills, with ability to express complex business and technology issues in a clear way.
- Deep knowledge of travel technology - specifically airline and/or hotel distribution systems
- You’re an ideas person - you think strategically and creatively, solve problems, spot opportunities, and try new things
- Operational mindset: you’re eager to build processes for yourself and the team to maximise productivity.
- Strong analytical skills: you enjoy digging into data to find insights and drive decisions
- Experience working in cross-functional teams and continuously delivering feedback to shape product roadmap and influence GTM strategy.
- Excellent written and verbal communication skills in English. Additional European languages are a plus!
What you will do
- Maintain and grow strategic relationships with Duffel merchant partners who use our products to sell travel
- Communicate regularly with partners as their primary point of contact, keeping them engaged and maximizing the use of our services and solutions
- Develop KPIs with each partner to measure and analyze partnership results and grow our utility to the partner
- Solve daily technical and operational roadblocks for partners both personally and through coordination with other Duffel staff
- Earn variable compensation by upselling new products and extending deals with your partner portfolio
- Champion your portfolio’s product needs to inform Duffel’s technology strategy and roadmap
- Attend industry events such as conventions, panels, and forums to advocate for Duffel and enhance our brand by showcasing our expertise in our business segment.
What you can expect from us
We’re dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That’s why everyone who joins Duffel owns a share of the company.
We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that’s why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone – regardless of age, sex, disability, sexual orientation, race, religion or belief.
Note to recruitment agencies
Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.
