Deposit Operations Fraud Specialist
Omaha, NE
Deposit Operations /
Full-Time /
On-site
Our Deposit Operations team is dedicated to keeping our customers’ deposits safe and accurate. We work together to detect and resolve potential fraud across ACH, check, and electronic transactions, while making sure every deposit is handled smoothly and reliably. Collaboration is at the heart of what we do, partnering with other teams to keep daily operations running efficiently and provide a positive, trustworthy experience for everyone we serve.
The individual selected for this role will be the point person and have knowledge of current trends. They will provide guidance to the bank on how to prevent fraudulent losses from the current trends.
Job Responsibilities
- Utilize the bank’s fraud detection software to resolve daily alerts (e.g., ACH, wires, large ATM deposits, new accounts with large deposits). Escalate alerts or cases to the BSA Department as needed.
- Process returns, chargebacks, and adjustments related to fraudulent or unauthorized deposit items.
- Review daily fraud reports and escalate issues as necessary.
- Serve as the primary staff member responsible for daily fraudulent check reviews using Mitek.
- Manage real-time denials by adding card rules for identified fraudulent events and maintaining existing rules.
- Support fraud prevention controls such as check positive pay, RDC monitoring, and deposit hold reviews. Work Fraud Anomaly Detection (FAD) daily alerts to help prevent digital and online banking fraud.
- Review external transfers in digital banking.
- Monitor NuFund Online Account Opening.
- Collaborate with BSA/AML, Compliance, and Deposit Operations to investigate red flags and support suspicious activity reporting.
- Document investigations and outcomes for auditors, regulators, and law enforcement inquiries. Serve as the bank’s primary contact with law enforcement for fraud-related police reports.
- Maintain the FACT Act Identity Theft Program.
- Provide training and guidance to Deposit Operations staff on fraud detection processes and red flag awareness.
- Deliver fraud education to customers and staff.
- Act as the Fraud FISA contact.
- Partner with IT on cyber fraud matters.
Preferred Skills
- Familiarity with fraud detection systems (e.g., CSI NuMonitor, CSI TruDetect, Verafin, Fiserv Fraud Manager, FICO Falcon, or similar).
- Knowledge of ACH rules (NACHA guidelines) and check processing standards (UCC Articles 3 and 4).
- Understanding of BSA/AML red flags and escalation procedures.
- Proficiency with core banking platforms (e.g., Fiserv, Jack Henry, FIS, CSI).
- Strong Excel and data analysis skills for identifying trends and reconciling exceptions.
- Prior experience with escheatment and unclaimed property processes.
- Effective communication skills for collaborating with Compliance, Retail, and auditors.
