Customer Concierge

San Diego, CA
Concierge
Full Time
At Dvele, we’re changing what it means to live. Your home is the most personalized product on the planet and is the environment in which you spend most of your life. Dvelings measurably improve the health and happiness of its inhabitants while positively impacting the world at large. We achieve this through the application of design, science, technology and years of experience to evolve the way homes are created.

Join our team, help build an amazing company and create the next evolution of home.  You’ll be an early team member in a well funded “startup” that is already delivering on its promises of amazing homes that improve your health and our planet’s.

About You:
As a Customer Concierge you will be responsible for managing Dvele’s relationship with its customers.  Building a new home can be a daunting task for many prospective buyers, your job will be to facilitate an easy, joyful experience through proactive communication, customer advocacy and excellent internal collaboration.

Responsibilities:-
-Work directly with customers through the process of building their new home
-Proactively update customers on the status of their build
-Work with internal project, design and production management to align priorities and ensure transparent communication to customers
-Coordinate with sales for seamless handoff and unified management of customers
-Report on weekly/monthly/quarterly progress results-Stay up-to-date with product development and Dvele features

What you already have:
-You're a natural communicator, with a passion for organization and helping people understand complex processes and products.
-Self-motivated with the ability to work both independently and in conjunction marketing, project management and BD teams
-Proven track record of success at previous companies
-Outstanding verbal communication, listening and writing skills-Professional, energetic, positive attitude-Excellent organizational and time management skills
-Success-driven with a strong work ethic

Qualifications:
-Ideally 1 year of experience working in an account management role
-Operational knowledge of a modern CRM (we use Hubspot)