Customer Support

Bengaluru, Karnataka
Engineering – Support /
Full-time /
Hybrid
Dyte provides developer-friendly live video SDKs that allow developers to easily add 1:1 calls, group calls, and webinars right within your platform. Our low code approach and user-friendly documentation mean you are ready to go live with fewer lines of code.
Dyte also offers plugins that allow developers to add real-time applications like a whiteboard, YouTube player, and AI applications such as background changer and live audio transcription with a few of lines of code.
Become the champion of customers and be the vital link between our customers and our company. You will play a crucial role in shaping and enhancing the customer experience, ensuring that every interaction not only resolves their queries but also builds trust and satisfaction. Your role is not just to support, but to empower our customers, helping them to fully utilize our offerings and ensuring they feel valued and understood at every touchpoint.

What you will do?

    • Provide outstanding customer service via email, and chat, ensuring timely and accurate responses to inquiries and concerns.
    • Organize the support infrastructure and processes, tracking metrics such as response times and ensuring SLAs are met.
    • Develop a deep understanding of our products and services to offer tailored solutions and advice to customers.
    • Monitor customer health metrics, identify potential issues, and proactively reach out to offer support and guidance.
    • Resolve customer issues by coordinating with the support and technical teams, ensuring timely and effective solutions.

Requirements

    • 2+ years of experience in customer support, success, or a related client-facing role in the technology sector.
    • Exceptional communication skills, both written and verbal, with the ability to convey complex ideas simply.
    • Strong problem-solving skills and the ability to think on your feet.
    • A customer-first mindset, with a passion for helping others and building strong customer relationships.
    • Familiarity with CRM systems and customer support tools.
    • Experience in conducting customer training sessions and webinars.
    • Proactive, empathetic, and able to handle stressful situations with composure.
    • A team player who can collaborate effectively with different departments.
    • It’s a plus if you have experience in a SaaS or tech startup environment.
    • It’s a plus if you have contributed to customer success or support forums and communities.

Perks

    • ESOPs
    • Medical Insurances
    • Friendly leaves policy
To know more about working at Dyte, click here
Our company is proud to be an equal opportunity workplace.