Software Engineer - Support (Latin America)

Latin America
Engineering – Support /
Full-time /
Dyte provides developer friendly live video SDKs that allows you to easily add 1:1 calls, group calls and webinars right within your platform. Our low code approach and user friendly documentation means you are ready to go live with less lines of code.
Dyte also offers plugins that allow developers to add real time applications like whiteboard, youtube player and AI applications such as background changer and live audio transcription with a couple of lines of code.

About the role:
As an integral part of our customer-focused engineering team, we're seeking a Software Engineer for a support role, someone who loves reverse engineering, isn't afraid to 'get under the hood', and possesses an insatiable curiosity for how things work and how to improve them.

What you'll do:
- Work directly with customers to resolve technical issues while delivering extraordinary customer service.
- Identify, diagnose, and solve complex software and hardware issues in collaboration with product development and engineering teams.
- Apply your knowledge of reverse engineering to unravel problems, identify bugs, and propose effective solutions.
- Continuously enhance and improve our products and services by contributing to root cause analysis and long-term solutions.
- Create and improve documentation for internal and customer-facing knowledge bases.
- Communicate technical information to non-technical staff in a way that is easy to understand.

Who you are:
- Software Engineer well versed with Javascript or Golang.
- You are intensely curious and passionate about the prospect of diving deep into multiple technologies, platforms, and problem spaces, even if they are currently unfamiliar.
- You embrace uncertainty. Our space is a rapidly growing one and specifications are continuously changing.
- You have excellent analytical and problem-solving skills, and can communicate your ideas.
- Knowledge of programming languages, databases, operating systems, and networking.
- A degree in Computer Science or a similar area are bonuses.

Bonus: Solve our hiring challenge and get a direct interview spot 

Our Perks:
- Competitive Salary
- Medical Insurances
- Friendly leaves policy
-100% Remote Role