Application Support Engineer

Porto Alegre, RS
Atlassian Technical Support – Cloud
e-Core is one of the best places to work in Brazil (IT & Telecom) since 2008 according to GPTW's annual report. Understand why.

We are proud of our strong global team of smart and talented individuals committed to delivering high-quality work. Based in Porto Alegre and with offices in São Paulo (BR) and New York (US) we are the only Atlassian Platinum Partner in Brazil and currently expanding to the US Atlassian market.

 e-Core and Atlassian are growing and there's a lot of opportunities to work with a broad range of exciting products and technologies like: Jira, Confluence, Bitbucket and Trello. And let's not forget the amazing people: Imagine being part of a multicultural team from all over the world, collaborating with people from Kuala Lumpur, Amsterdam, Austin, San Francisco, Sydney and more!

When Atlassian customers such as NASA, Tesla and Facebook need a solution to problems using these products, our team of support engineers is responsible for providing the technical solution aiming for the greatest customer satisfaction. You will be responsible for providing Atlassian's legendary customer service, making the best usage of Atlassian products.

As an Application Support Engineer you're good at:

    • Analysing and Solving problems (tough ones)
    • Team work
    • Handling customer issues
    • Helping People
    • Sharing knowledge
    • Written and spoken English (advanced level) 

As an Application Support Engineer you know:

    • Computer Networks
    • Databases
    • Application Servers
    • Linux and/or Windows
    • LDAP
    • SSL
    • Proxy
    • Agile Methods

Home office twice a week (optional).

We consider a bonus if you have experience with Atlassian products.

Language: We are a Brazilian company. This description is written in English because English is an essential skill for this role. Also, because foreign candidates are very welcome to work with us!

We would love to count on you in our team!!!
People with disabilities are welcome.