Are you passionate about leading teams who grow skills, knowledge and abilities? Does the idea of enabling outstanding operational performance through talent practices and programs excite you? We're looking for an experienced leader to lead our eCore Talent Enablement team for our global Customer Success Services (CSS) organization. We’re defining and building a team focused on realizing our Talent Enablement vision, being a trusted partner to empower CSS Ops teams to grow and evolve with changing business and customer needs. If you're passionate about enabling talent and about leading a high-performing global team, then we need you!

In this role, you will be a member of the Talent Enablement management team, leading our eCore Talent Enablement team of specialists. You’ll partner across Talent Enablement, CSS Operations, and Atlassian People teams globally to ensure that eCore’s unique talent perspective informs our talent frameworks, processes, and programs, enabling CSS Ops teams to grow and evolve with changing business and customer needs.

Directly managing Talent Enablement eCore team members responsible for advancing talent frameworks and processes, as well as related initiatives spanning multiple geographies and audiences.

Ensuring consistent consideration of eCore specifics across the Talent Enablement portfolio.

Leading efforts to align eCore and Atlassian people processes when possible, or when needed, to design and implement alternatives, as well as measuring their ongoing success.

Cultivating partnerships across eCore leadership, HR, and Operations with Atlassian HR, CSS Operations, and Talent Enablement.

Sharing eCore’s talent practice expertise, including lessons learned, and identifying opportunities to leverage similar approaches within Atlassian.

Growing and developing the individual and collective capabilities of your team

Gaining buy-in across a diverse set of stakeholders to effectively lead change.

Deep experience leading complex global learning, talent development, talent projects and/or CSS support operations at scale

People management experience in relevant domains

The ability to execute on and evolve an overall talent development strategy and to prioritize resource allocations to drive rapid value-delivery in a dynamic environment 

Excellent judgment, strong curiosity, and the learning agility to provide outstanding people-related thought leadership for eCore and CSS.

Outstanding consulting, influencing, and change leadership skills.

Effective methods for presenting complex programs and plans to a wide range of audiences, from senior leadership to front-line team members.

Analytic rigor, the drive to support decisions with data, and the ability to make data digestible to diverse audiences

Nice to have

Proficiency with Gmail, G Suite, and Slack

Familiarity with agile software delivery frameworks (e.g., Scrum, Kanban, etc.)

Working knowledge of Confluence, Jira, and related tools

Academic research background in individual performance and motivation in organizations

You learn and deliver value quickly in new areas to keep pace with our rapid growth and evolution. You’re great at managing a variety of initiatives simultaneously and set clear priorities for your work. You employ multiple tools, methods, and techniques to get things done. You’re excited about building from the ground up, agile in the face of ambiguity, and enthusiastic about pivoting as things change. 

You value high-quality work with attention to detail and have a track record of delivering it. You combine curiosity, judgment, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You excel at hiring well, setting and managing to clear expectations, and assessing and developing talent within your team. You cultivate partnerships with people at all levels inside and outside eCore and Atlassian to gather insights, determine solutions, and marshal support to move forward to positively impact business outcomes.

You love collaborating, and you’re quick to ask questions, address issues, and give praise. When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You pair a data-driven outlook with outstanding communication skills to turn insights into action and effectively influence others across all levels.

You'll be joining a diverse CSS Talent Enablement team serving multiple regions globally. Our purpose is to grow skills, knowledge and abilities to wow customers with legendary support, and our vision is to be a trusted partner to empower CSS Ops teams to grow and evolve with changing business and customer needs. We break down big-picture objectives into measurable goals, delivering solutions and outcomes across our internal teams. We take the time to assess our impact and to carry learnings into the next opportunity. We're constantly growing, learning, adapting, and trying new things.

Our team is made up of responsible, curious, judicious, and humble collaborators who constantly invest in their growth as leaders. We work as a team, bring issues to the table, and open dialogue among leaders to achieve our collective outcomes. We are driven by empowerment and enablement, and pull the right information, people, and resources together to make impactful decisions and improvements. There is no challenge too large that we can't solve as one team!

BR - Remote

Health, dental and life insurance

Health insurance for your pet (national coverage)

Periodic wellness sessions

Gympass

Food and/or meal allowance

Multiple benefits card

15 days vacation every 6 months (30 days per year)

Possibility of working from abroad (90 days per year)

Short-term incentive plan (PLR)

Private pension plan

Possibility of choosing between 5 working models

Personalized Onboarding Kit (including monitor, headset, keyboard & other gifts)

Monthly allowance for remote work (according to your work model)

Flexible working hours

Parking assistance at the SP and POA offices

Financial support for studies and childcare

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