Senior Support Engineer - Jira Enterprise Team
Remote - Brazil
Support – Atlassian Support /
Full-time /
Remote
We are change-makers!
Combinamos nossa experiência global em indústrias-chave e as últimas tecnologias para ajudar empresas em rápido crescimento e estabelecidas a transformar e acelerar seus modelos de negócios, desenvolver soluções digitais inovadoras, escalar capacidades tecnológicas e sustentar seu crescimento.
Construindo pontes em direção a um futuro melhor com mais oportunidades.
Para garantir que estamos construindo um ambiente diverso e inclusivo que reflete a verdade sobre nossa cultura, bem como metas sociais e profissionais, buscamos recrutar com intencionalidade e foco cada vez maior em representatividade. Isso significa que consideramos expressões de gênero, etnia, raça, religião, orientação sexual e outros marcadores de identidade fatores que trazem ativos significativos para dentro da e-Core, garantindo que não existam barreiras para conectar talentos com oportunidades incríveis.
Estamos comprometidos com os valores da Igualdade de Oportunidades de Emprego e todas as pessoas na e-Core são encorajadas a serem elas mesmas e incentivadas a desenvolver-se profissional e pessoalmente. #beyourself #beyourbest
During your day as a Senior Support Engineer you will:
Interact with our largest and most sophisticated customers to solve their problems, digging into complex issues;
Perform triage, root cause analysis, debugging and troubleshooting across one-to-many Atlassian products;
Receive on-boarding training to make you a specialist in one to many of our products, system technologies, and network technologies.
Participate on the growth of support capabilities, capacity, and quality for our customers;
Lead and participate in customer facing calls helping to communicate progress updates, action plans, and resolution details;
Be part of a team ensuring we have customers for life;
Set high standards for yourself and your team;
Always improve yourself and our customer's experiences.
As a Senior Support Engineer, we expect you to have:
Advanced English level (speaking, listening and writing);
Experience in L2/L3 support and troubleshooting web applications, systems and/or softwares in general;
Solid troubleshooting skills & root-cause-analysis;
Experience in handling critical tickets, complex issues and customer facing;
Experience with Network technologies (e.g. proxies & reverse proxies, load balancers, LDAP, Active Directory, SSL);
Experience with web servers, application servers or middleware technologies (e.g. NGINX, J2EE, Tomcat, Apache, WebSphere, JBoss, WebLogic);
Experience with Linux/ Unix (e.g. iptables, egrep, symlinks, Event Viewer)
Experience with SQL databases;
It will be nice if you have:
Experience with JVM and troubleshooting java applications in general (e.g. Thread Dumps, Heap Dumps, Garbage Collection, Thread/Heap Analysis, Java Memory);
Experience with Atlassian products.
We encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version. Our ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 reflects our reality.
As an e-Corean, you will have flexible benefits in the model of your choice:
Health, dental and life insurance
Health insurance for your pet (national coverage)
Periodic wellness sessions
Gympass
Food and/or meal allowance
Multiple benefits card
15 days vacation every 6 months (30 days per year)
Possibility of working from abroad (90 days per year)
Short-term incentive plan (PLR)
Private pension plan
Possibility of choosing between 5 working models
Personalized Onboarding Kit (including monitor, headset, keyboard & other gifts)
Monthly allowance for remote work (according to your work model)
Flexible working hours
Parking assistance at the SP and POA offices
Financial support for studies and childcare
Privacy
By submitting an application, I acknowledge that I have read and understood the e-Core Privacy Notice.
Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.
