Head of RevOps

United States - Remote /
New Partnerships /
Full-time (Remote)
About RevOps at eSpark

As our Head of RevOps, you will be tasked with bringing a data-driven framework to our sales, marketing, and customer support teams to rethink how we operate in order to maximize efficiency and impact. You will be the first hire on this team and will develop what the future of RevOps at eSpark looks like from the ground up. With a newly developed trial opportunity for teachers to use our differentiated learning platform for free, our user base is growing exponentially as tens of thousands of teachers are signing up to use eSpark in their classroom. We’re looking for an analytical Ops Lead to support our transition to a product led growth company. With everything you do, you’ll rely on data to identify problems, build solutions, and measure the results.

Key Responsibilities as the Head of RevOps:

- Create and optimize data infrastructure and processes in all systems and tools related to a customer journey rom a teacher using the product to becoming a paid partner. You will design the data flows across many functions: Sales, Marketing, Customer Success & Product usage with Salesforce as the hub (ex. Hubspot, Outreach, RingLead, Gong, Census & BI toos etc) to build a scalable, repeatable data driven machine
- Provide analytical thought leadership for sales, marketing and customer success plans
- Proactively identify pain points and implement improvements to our sales and marketing tools, systems, and processes
- Create and maintain reliable forecasting processes 
- Ensure the integrity of data that flows into our systems. Document data flows standard operating procedures to determine areas of improvement and identify bottlenecks in the customer teams’ processes 
- Conduct data analyses and provide analytical expertise to identify problems, model solutions, and help the company with strategic planning and goal setting
- Work cross functionally as a thought partner with sales, marketing, account management, customer support, and product teams to help them rapidly execute and iterate

Qualifications:

    • 2+ years of experience in revenue and/or sales operations
    • Data fluent in connecting data from disparate sources
    • Extensive experience implementing new processes, automating and generating insights from tools like Salesforce.com, Hubspot, and other marketing automation tools. Experience with, Apex and SQL or Python are added bonus 
    • Proven track record of building infrastructure for high-performing Sales, Marketing & Customer Success teams 
    • Track record of taking ownership, initiative and rolling up your sleeves to get the job done
    • You are a clear communicator with the ability to pull in information from multiple teams and bring it all together. You are able to present information clearly to get buy-in from multiple stakeholders. 
    • You are always tinkering and curious about why something works the way it does and why we do things the way we do to continuously improve it


Why eSpark

Our vision is that every student, regardless of their circumstances or background, has the opportunity to set and realize an ambitious dream for themselves. Our mission is to reimagine learning to be student-centered, enabling students to succeed in school and life. In the last school year, more than 1M students used eSpark, many of them for the first time. Our customer satisfaction (measured by net promoter score) has grown steadily and is now 79. We just raised a $25M round of funding in January 2022 to scale up our product-led growth strategy.

Impact. Our work makes a significant difference in students’ lives. Independent testing data from public school districts across the country consistently show that students learn more in areas of personalized study with eSpark. One researcher from MIT evaluated eSpark in Boston Public Schools: “I find strong positive, significant effects of eSpark for both math and English Language Arts (ELA). So the eSpark intervention, which is just 30 minutes a day, led to almost half the effect of a full year in a high-performing charter school. I view these as very impressive gains. The findings made a substantial dent into the black-white achievement gap.”

Diversity. At eSpark, we believe all people—adults and students alike—deserve respect for who they are. We work hard to make eSpark an environment where everyone can thrive and succeed. We support employees as individuals through people-centric management and as a company with our IDEA (Inclusion, Diversity, Equity, and Access) employee resource group. We believe our team should reflect the student populations we aim to serve.

Pandemic. The last two years have been a time of unprecedented challenges for teachers, students, parents, and schools. We have seen in our work that eSpark’s personalized curriculum, made of fun and educational activities adapted to each student, is helping to address learning loss. We’re supporting teachers by giving them the tools and live support they need to support both remote and in-person learning. By serving students through the school system, we believe we can reach students most at risk of falling behind from the pandemic.

We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

In addition to a competitive salary and stock options, eSpark offers full healthcare coverage (including vision, dental, and mental health benefits), generous vacation and parental leave policies, flexible work-from-home and remote work options as well as a welcoming (post-pandemic) office environment and your choice of technical equipment.