Customer Education Specialist
Greater Sydney
Customer Experience /
Full time /
Hybrid
About Easy Agile
Easy Agile is an Australian founded bootstrapped start-up. We have four products built on top of Atlassian’s flagship product Jira, sold via the Atlassian Marketplace. Profitable from year 1, we are on a truly unique journey with an emphasis on work/family/community/self balance, while growing a high-performing team. Due to our extremely fortunate position, we are driven by giving back to our community and our people - enabling our people to live the lives they only dreamed of.
Our HQ is in Wollongong and we have an office in Sydney, but you can find us scattered along the coast anywhere from Brighton to Tweed Heads. We offer flexible working, so you can be based anywhere in Australia! We optimise for collaboration and connection face to face as a team each quarter.
We believe that being agile is a mindset, and that true agility unlocks a team’s potential to be happier at work, have more impact in the solutions they’re building, and be more focused on their customer’s success! That’s why our purpose is to help organisations realise the benefits of being agile. We’re proud to call over 1,900 companies our customers, including Netflix, Harvard, Amazon, Lego, Mercedes and Twitter.
About the role
As our first mid level Customer Education Specialist, you’ll play a pivotal role in shaping the way our customers learn and engage with our products. You’ll be the driving force behind our educational content, ensuring that our customers are equiped with the skills and knowledge they need to maximise the value of our products. You’ll be working alongside our incredible Customer Experience team of 3 to help empower our customers to achieve their business goals and fully realise the benefits of agility.
What you’ll do:
- Create engaging and impactful educational materials, including user guides, video tutorials, webinars, and interactive modules, designed to resonate with our customers and support their learning journey.
- Lead live training sessions, webinars, and workshops that empower our customers to fully leverage our product suite, transforming complex concepts into practical, actionable knowledge.
- Repurpose and tailor educational resources to support different audiences across the business, including our Solution Partner channel.
- Keep our educational resource library fresh and accessible, ensuring customers can easily find the information they need, when they need it.
- Partner with our Customer Success, Support and Product teams to pinpoint common customer challenges and craft tailored educational content that directly addresses these needs.
- Monitor and report on the success of our educational programs with a focus on customer satisfaction, engagement, and product adoption, using data to drive ongoing improvements.
About you:
- You’re a skilled instructional designer with a knack for creating comprehensive educational materials and learning experiences for SaaS products.
- You have experience working in an Agile environment and are familiar with agile frameworks and principles, allowing you to understand and address the unique challenges and opportunities our customers face.
- You thrive in ambiguity and can create structure from scratch. We don’t have all the processes in place yet and need someone who is excited about building the systems needed to make Customer Education at Easy Agile truely effective.
- You can quickly absorb complex information and turn it into educational resources that are easy to understand and engaging for diverse audiences.
- You work well in a collaborative environment where you can partner closely with cross functional teams to ensure that customers are fully supported.
We’ll be excited if you have:
- A background in creating educational content that empowers sales teams and helps potential customers quickly grasp the value of our products.
- Worked in the Atlassian ecosystem previously, either within Atlassian, a marketplace builder or partner.
To support you at work and play, here are the fantastic benefits and perks you’ll enjoy at Easy Agile
- Unique and generous Employee Share Option Plan (ESOP).
- Flexible working options (because we value outcomes over output).
- Four paid volunteer days a year to dedicate to your favourite cause.
- An annual learning allowance of $5,000 to help you up-level your skills.
- Bi-annual hackathon days to explore new ideas.
- 2% in additional superannuation contributions per annum.
- Company-funded parental leave (20 weeks full pay for the primary caregiver and 6 weeks for the secondary caregiver).
- Summer sessions where you get half days off on Fridays (Dec-Feb) to enjoy the amazing weather as you please.
- $2000 to put towards your home-office fit out (if you choose to work from home).
- Quarterly team off-sites to invest in collaboration and connection.
- Opportunities to travel overseas to conferences to learn more about our customers and agile.
People over perfection
If you are excited about this role but not sure if you meet all of the criteria, please apply. Research shows women and minority groups are less likely to apply for roles where they don't meet 100% of the criteria. We value punching above our weight and people over perfection, so go ahead and apply - we'd love to hear from you.
