Application Support Analyst

Remote /
IT – Application Support /
Full time
/ Remote
Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.

About the role:

We are looking for an Application Support Analyst who is comfortable working cross-functionally and collaboratively. This position will report to the IT director, be an IT team player, and develop relationships across the entire company.  You will be a trusted subject matter expert of the corporate user experience and help design, implement, and maintain the company’s acquisition and adoption of tools and initiatives. The ideal candidate enjoys new unique challenges and loves working within a collaborative team to build meaningful experiences.

What you will do:

o Collaborate with other IT team members and gather requirements from across all departments to understand the needs of our tools and offerings and define success for corporate IT projects
o Define standards for Administration and Maintenance for new managed projects
o Produce documentation and training materials for IT team members and end users 
o Ensure all our vendors comply with security, retention, and other compliance requirements
o Compare and contrast multiple options and rate how they meet all the requirements for projects
o Design impactful and creative solutions, measure results, and iterate to drive optimal outcomes
o Measure and evaluate the impact of solutions developed against gathered requirements
o Stay on top of market and technology trends
o Help out on day to day tasks as needed by the rest of the team

About you: 

o 10+ years of experience in IT, IT project management, and/or other relevant IT experience
o Experienced with MacOS (Montery or BigSur), Windows, Azure Active Directory, and Google Workspaces
o Knowledge of Zendesk, Hubspot, and MDM a plus
o Ability to independently manage several projects simultaneously and operate under deadlines
o Intellectually curious and loves learning new things
o Embraces analyzing and using data to inform decisions
o Strong writing and communication skills
o Ability to translate business requirements into product specifications
o Demonstrated attention to detail and structured thinking
What We Offer:

o Comprehensive medical, dental, vision, and life insurance
o Competitive compensation package and equity
o 401(k) match
o Monthly work from home stipend of $100 net
o Flexible work schedule and paid time off
o Collaborative culture with a supportive team
o A great place to work with unlimited growth opportunities
o The opportunity to make massive contributions at a hyper-growth company
o Make an impact on a product helping ship millions of packages per day

Data Privacy Notice for Job Applicants:
For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy

"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."

To be considered for this position, you must be authorized and based in the United States.