Load Planner Solution Engineer

Support Engineering – Customer Support /
Full time /
Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.

About the role:
The Load Planning Solutions Engineer works to optimize all aspects of the transportation process through EasyPost's software. Your job is to maximize loads per truck, expedite routes, reduce shipping time, and ensure that delivery is made in the most cost-effective way through the use of our software. Primary responsibilities will be to understand customer needs, design tailored solutions, and demonstrate how the company's products or services can address the specific challenges faced by clients. You will collaborate closely with the sales team, product managers, and technical teams to ensure the successful integration and implementation of our load-handling solution. This role requires a blend of load-handling experience, with some technical expertise, problem-solving skills, and effective communication to build strong relationships with customers and provide valuable insights to support the sales process.

What you will do:
o Assist customer success team with answering technical questions and help customers define the project plan to integrate with the EasyPost platform.
o Help customers through the setup process within the EasyPost platform.
o Work closely with the CSM team to find new opportunities of growth within each account.
o Make sure customers stay on task and go live in a timely manner.
o Manage multiple projects at one time while still finding a way to provide a personal touch to each client they interact with.
o Build and maintain strong relationships with customers.
o Find ways to help reduce the time from sign to live and handle larger capacities by working with the product team to develop new tools.
o Make sure to set appropriate expectations which can include having difficult conversations about expectations that came from the sales process.
o Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM.
o Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding.

About you:
o Must possess previous experience with Load Planning
o Ability and desire to learn in a technical industry
o Bachelor’s Degree3+ years of related experience, master’s degree and 1+ years of related experience, or equivalent related work experience. ‘Coding experience, 1-2 years preferred but not required with Ruby, Python, Java, Node.js, PHP and/or understanding of RESTful APIs, and interpreting requests/responses.
o Strong organizational skills.Ability to handle communication with multiple internal teams.
o Ability to tailor technical communication with all levels of customer understanding.
o Willingness to adapt to an evolving work environment.
o Ability to manage multiple projects at one time against timelines.
o Sense of urgency to drive customer progress.
o Excellent communication skills.Customer facing experience with a customer first attitude.
What We Offer:

o Comprehensive medical, dental, vision, and life insurance
o Competitive compensation package and equity
o 401(k) match
o Monthly work from home stipend of $50 net
o Flexible work schedule and paid time off
o Collaborative culture with a supportive team
o A great place to work with unlimited growth opportunities
o The opportunity to make massive contributions at a hyper-growth company
o Make an impact on a product helping ship millions of packages per day

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"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."

To be considered for this position, you must be authorized and based in the United States.