Carrier Product Manager
Remote
Product Management – Product /
Full time /
Remote
About the role:
The primary responsibilities of the Product Manager III will be to make it easy for developers across all of our customer segments to understand, use, debug, and get help with our broad suite of shipping APIs, as well as increase developer productivity within our carrier engineering org. Through your analysis, developer interviews, and internal feedback, the Product Manager III will drive a product roadmap that will delight our customer’s developers and scale our carrier platform. The role will work across many teams, from Engineering to Customer Support to Business Development, and will have the opportunity to make a huge impact on our developer community and our business.
What you will do:
o Lead the creation of clear and actionable product requirements and specifications that can be communicated to Engineering and Program Management team
o Manage numerous projects from inception through launch including Go-To-Market coordination of training, marketing, pricing/billing, & legal.
o Build, evangelize, and execute a shared vision & strategy for internal and external developer experiences.
o Experience building and driving a roadmap, based in customer needs, with a clear path to incremental delivery
o Advocate for features that will help drive the business strategy and vision.
o Perform market assessments to keep abreast of the latest in the industry in order to benchmark and identify gaps.
o Understand internal and external developer personas, discover user needs and pain points, and translate into detailed and actionable product requirements
o Drive product development with multiple teams of world-class engineers, designers, and program managers.
o Identify cross-ownership with partner teams and drive cross-org product efforts
o Define and analyze metrics to measure progress towards success.
o Ability to self-manage and act with autonomy
o Own, manage and prioritize the backlog of features and bugs based on ROI and dependencies with other product managers, development teams and business stakeholders.
About you:
o Bachelor’s Degree in Computer Science or software engineering background required
o 5+ years of related experience, master’s degree and 3+ years of related experience, or equivalent related work experience.
o Required: carrier experience - US regional carriers specifically. Foreign post such as Canada Post, Royal Mail, Australia Post added bonus.
o Bonus: Supply chain and/or logistics experience in SaaS
o Experience defining vision and strategy for a technical product
o Experience going through a full product cycle, integrating customer feedback into product requirements and driving prioritization
o Experience presenting to leadership, participating in the sales cycle, and handling sensitive customer escalations
o 3+ years of experience as a software developer or having developers as customers
o Experience working with APIs, SDKs, developer experience, and white label experiences
o A strong understanding of the developer community and a love of developer products and tools
o Experience driving impact through cross-functional leadership
o Exceptional written and verbal communication skills with both technical and non-technical audiences
o Get-stuff-done attitude, great positive energy, and thrive in a fast paced environment
o Influential communication skills.
