IT Technical Support Specialist
Cairo
e.construct – Information Technology /
Full Time /
On-site
Job Summary:
We are seeking a detail-oriented, customer-focused IT Technical Support Specialist with 3–5 years of hands-on experience to provide frontline technical assistance and support to end users for hardware, software, and network-related issues. The ideal candidate will troubleshoot problems, provide solutions, and ensure smooth IT operations across the organization.
Responsibilities:
- Respond to user inquiries via ticketing system, email, phone, or in person.
- Diagnose and resolve hardware, software, printer, and network connectivity issues.
- Install, configure, and maintain computer systems and applications.
- Set up new user accounts, profiles, and access permissions.
- Provide support for Microsoft Windows, Office 365, and other enterprise applications.
- Manage Active Directory users, groups, and group policies.
- Assist in maintaining IT inventory, including hardware tracking and software licensing.
- Escalate complex issues to appropriate IT teams when necessary.
- Document technical issues and resolutions for knowledge base.
- Assist in onboarding/offboarding processes for employees.
- Maintain a high level of customer service while supporting users.
Requirements:
- 3–5 years of experience in a technical support, help desk, or desktop support role.
- Strong knowledge of Windows OS, Office 365, and standard desktop hardware/software.
- Familiarity with Active Directory, DNS, DHCP, VPN, and remote support tools.
- Basic networking knowledge (LAN/WAN, TCP/IP).
- Excellent problem-solving and communication skills.
- Ability to work independently and prioritize multiple tasks.
- Certifications such as CompTIA A+, Microsoft (MCP/MCSA), or ITIL are a plus.
Preferred Qualifications:
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field.
- Experience with help desk/ticketing systems (e.g., OSTicket, Jira, Freshservice).
- Exposure to virtualization (VMware/Hyper-V), cloud services, or endpoint security tools.
