Have you always wanted to put your passion for education to use on the job? Would you like to work with an incredible team making an impact on learning around the world? If you answered yes, we can't wait to meet you!

And just who are we? Edpuzzle is a leading edtech company with offices in San Francisco and Barcelona and over 10 years of history helping teachers find and create exciting, interactive video lessons. Over 80% of U.S. schools and millions of teachers and students in 150+ countries around the world are already using Edpuzzle to make education more equitable and engaging.

We’re looking for our next Technical Support Agent to join our Global Tech Support Team. In this role, you’ll play a key part in supporting the Technical Support Team Lead as well as collaborating with the Product, Sales, and Customer Success teams to ensure a seamless user experience. Your primary responsibilities will include providing technical assistance, troubleshooting hardware and software issues, and answering user inquiries related to Edpuzzle’s technical aspects. You will also act as a regular backup to the Customer Support team, helping maintain a high level of user satisfaction across all touch points.

Picture a place where you can connect with your teammates, whether remotely or in person, whenever you need support. A place where one day you're helping shape one of the biggest edtech platforms in the world, and the next day you're doing a teambuilding activity with your coworkers. A place where everyone has been selected because they're the best at what they do, and where your manager and team trust your decisions fully.

It's no surprise that in our latest employee satisfaction survey, Work-Life Balance (92%), Leadership (85%), and Employee Engagement (84%) were highlighted as our top drivers, because we genuinely care about creating an environment where people can thrive, feel supported, and do their best work.

A place where you're encouraged to learn and grow – because education is the cornerstone of everything we do.

For a breakdown of our hiring process, please refer to our Selection Process Guide. It outlines every step of our candidate journey, so you know exactly what to expect. Check out the job details below to see if Edpuzzle could be the right fit for you!

Edpuzzle maintains a drug-free workplace and is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Edpuzzle makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Please be aware of potential scams involving fake job offers using Edpuzzle’s name. Official communications will always originate from the @edpuzzle.com domain, not external domains like Gmail. Edpuzzle will never request payments or skip formal interviews during the hiring process, nor request sensitive personal information without a valid reason. To verify any communication, please contact hr@edpuzzle.com.

References from previous employers will be requested from candidates during the selection process. If you’d like to be considered for this position, please apply below. We look forward to hearing from you!