IT Associate
Tempe, AZ
Professional Team – IT /
Full-Time /
Hybrid
Education at Work is an innovative, mission driven business process outsourcing (BPO) company putting college students at the forefront of our unique business model. As a rapidly growing company with a start-up mindset, we are committed to fostering a collaborative environment and entrepreneurial culture which values and progresses out of the box thinkers and savvy problem solvers.
40 hours per week. Weekdays and weekends required. Flexible hours required. Incentive to earn up to $5,250 annual tuition reimbursement paid directly to the University based on job, schedule, and academic performance. Students are eligible after 2 months of employment.
Minimum Qualifications
- Ability to work efficiently and independently.
- Great customer service skills.
- Interpersonal and organizational skills are essential.
- Able to multi-task and prioritize work.
- Should be able to respond to client and internal customer promptly.
- Excellent support, troubleshooting and problem resolution skills.
- Should be able to analyze and interpret technical procedures.
- Proficient in systems and Internet applications, web browsers, e-mail etc.
- Knowledge of word processing software, database software and Intranet software
- Must be able to lift, carry, and move heavy (25+ pound) objects.
- Comfortable with Facilities tasks, such as painting, patching, building furniture, etc.
- Actively enrolled in a technical degree preferred.
Primary Responsibilities
- Installing, configuring, modifying and troubleshooting of computer hardware and software.
- Provide client support as need as it relates to integration or implementation of program.
- Identify technical issues and resolve problems via phone, email, or any other electronic medium.
- Configuring internet related software applications.
- Identify, resolve and advise on operational issues in the systems.
- Create new accounts using software tools.
- Trouble shoot technical and non-technical issues related systems web hosting plans and services.
- Providing technical support for escalation issues as needed.
- Evaluates workload capacity of computer system to determine feasibility of expanding or enhancing computer operations.
- Help evaluate and test various vendor & client software to determine compatibility with existing system, ease of use and if software meets needs.
- Assist in training staff in use of software or hardware as needed.
- Working with vendors to ensure quality of services and proper implementation.
- Deployment and repair of facilities related items via internal resolution or through a partner.
$18 - $19 an hour
Non-Exempt
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
