Business Analyst 20000724S

Provo, UT /
Product Management – Product Management /
Full time
Ellie Mae is the leading cloud-based platform provider for the mortgage finance industry. Ellie Mae’s technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. Visit ‪ EllieMae.com to learn more.

Job Purpose
 
We are seeking a full-time amiable, analytical, and professional Business Analyst to join the Product Management team. 

Responsibilities

    • Gather data on feature usage, trends, and adoption rates
    • Update and maintain user documentation
    • Analyze and troubleshoot customer issues
    • Communicate with team members to research problems and find solutions
    • Work with customers to determine requirements/needs
    • Assist in onboarding new customers and with implementation of customer integrations
    • Provide assistance to QA and Support teams on an as needed basis

Knowledge and Experience

    •  
    • Deep knowledge of the mortgage industry preferred
    • Understanding of eNotes and the MERS® eRegistry a strong plus
    • Experience with e-signature and e-notary products a plus
    • Excellent written and oral communication skills, including with customers
    • Solid organizational skills, including attention to detail and effective prioritization
    • Ability to think analytically and apply problem solving techniques
    • Skilled in quickly learning to use available tools to complete team tasks
    • Ability to collaborate and work well with others
    • Ability to work independently without close supervision
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Ellie Mae is an equal opportunity and affirmative action employer. Women, minorities, people with disabilities, and veterans are encouraged to apply.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.