Client Director
Milwaukee, WI
Emerson Human Capital Internal Organization – Change Management /
Full-time /
Hybrid
Imagine being part of a team where your efforts do more than drive success – they transform lives. At Emerson, we value innovative thinking and the individuals who turn big ideas into reality.
We’re a privately held change management consultancy that helps companies turn people potential into business performance. We’re looking for a seasoned Consulting Services Client Director to join our growing team.
The people are great, the work is challenging, and the culture is warm, yet performance-driven. And we promise you will laugh a lot more than you do at your current job.
Join us, and you’ll find the work rewarding, the culture supportive yet ambitious, and the environment more uplifting than any you’ve experienced before. You’ll start enjoying Sunday nights; there’s nothing to dread Monday morning.
Position Overview:
As the Consulting Services Client Director, you will be the face of our company to our key clients. You will foster strong client relationships, ensure exceptional delivery quality, and drive the growth of our accounts.
The ideal candidate will be an expert in organizational change management or learning development, with a proven track record of successful program management and client engagement.
This position offers a unique opportunity to have a substantial impact on our growing firm.
What You’ll Do
- Client Relationship Management: Develop and maintain robust relationships with clients, acting as the primary point of contact for major accounts. Understand client needs and expectations to ensure their satisfaction and continued engagement.
- Delivery Quality Oversight: Oversee the delivery of consulting services, ensuring high standards of quality are maintained consistently. Address any issues that arise during the delivery process swiftly and effectively.
- Program Management: Lead large-scale programs from inception to completion, managing timelines, resources, and budgets to ensure successful outcomes.
- Account Growth: Identify opportunities for expanding services within existing accounts, collaborating with sales and marketing teams to realize account growth targets.
- Expertise in Change Management/Learning Development: Apply deep knowledge in organizational change management or learning development to guide clients through complex transformations, enhancing their organizational effectiveness.
- Team Leadership: Lead and mentor a team of consultants, fostering a collaborative and high-performing environment. Provide ongoing feedback and development support to team members.
What You Need
- Bachelor’s degree in Business, Management, Education, Psychology, or related field. Master’s degree preferred.
- At least 10 years of experience in a client-facing role within a consultancy environment, with significant leadership responsibilities.
- Demonstrated expertise in organizational change management or learning development.
- Strong track record in managing and growing client accounts.
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in program management tools and methodologies.
- Strategic thinker with a proactive approach to problem-solving.
- Exceptional organizational skills with the ability to manage multiple priorities in a dynamic environment.
- Highly persuasive and influential, with the ability to engage and inspire a diverse range of stakeholders.
$125,000 - $135,000 a year
We use a variable pay model, with bonus based on contribution, not tied to base salary.
Check out the Careers page on our website to get a sense of who we are and whether you’d like working with us. (We think you would.)
Who We Are
Emerson Human Capital Consulting Inc. is a change management consulting company with a passion for turning people potential into business performance. We are experts in behavior change. Clients call us when they need to transform, improve operations, deploy new strategy or technology, or enable employees to perform at a new level.
What We Do
Transformation: Achieving rapid, high-stakes change and creating change capability for the next ascent.
Change Management: Driving smooth, efficient implementation of any change, and securing sustained results.
Organization Design: Developing organization structures and roles to enable business strategy.
Learning & Development: Building the skills, knowledge, and tools people need for exceptional performance.
Communication: Ensuring people receive the right information at the right time.
Technology Change: Enabling the benefits of technology by influencing human performance.
Why Emerson?
We were the first US company with a large team of full-time employees specializing only in behavior change. We employ only experts, like you. We’re not an IT consultancy or an accounting firm that also has a specialized practice – critical behavior change is all we do.
We are thought leaders in human performance. For example, the Association for Talent Development published our book series, which covers some of our favorite principles, tips and lessons learned: The Change Book, The Learning & Development Book, and The Technology Change Book.
We deliver for the best. We are the choice of some of the most successful and well-known companies in the world. We don’t like to drop names, mostly because our lawyers won’t let us. But if we did, we could tell you about an iconic clothing brand, an oil and gas giant, a global leader in hospitality, and a company that makes really fast shoes. Just to not name a few.
Candidates who are currently employed by a client of Emerson Human Capital Consulting might not be eligible for consideration.
Applicants for employment in the U.S. must have unrestricted work authorization which does not require sponsorship by the employer for a visa.
