Implementation Project Manager
Argentina (Remote)
Customer Experience – Implementation /
Full-Time /
Remote
At Emi Labs we are on a mission to increase Frontline Workers’ access to professional opportunities.
This is a 2.7 billion population that accounts for 80% of the world’s workforce. They are digitally invisible, as there’s little to no data available on who they are, their career history, or their skill set, limiting their access to professional opportunities and growth. We're here to transform this by building the infrastructure to make Frontline Workers visible.
Our first step to achieving our mission is to transform the recruiting experience into an easy, human and fair process, for both candidates and companies with high-volume job openings.
Emi, our main product, is an A.I. recruitment assistant that enables companies to engage in a conversation with each applicant to detect interested and qualified individuals while saving Recruiters a huge amount of time by automating tasks such as screening, validating skills, scheduling interviews, and collecting documents.
We were part of Y-Combinator's Winter 2019 batch and in 2022 we have raised an $11M funding round co-led by Merus Capital and Khosla Ventures.
About our Implementation Team
At Emi, we are focused on solving real problems for our customers and candidates, which is why we are a customer-focused company. Our implementation team is responsible for the initial diagnosis of the client, which means onboarding them to our platform, analyzing their recruiting process, and identifying their pains. Once this is assessed, our team is responsible for designing the best Emi solution for the client, as well as leading the setup of the tool, working together with the product and tech teams, and focusing on addressing the pains identified by the customers and adding value to their recruiting process.
What you'll be doing
You’ll lead the implementation of Emi's platform for our enterprise clients. The Implementation Project Manager works hand in hand with our customers throughout the implementation process to ensure alignment with their unique requirements.
You'll work alongside and coordinate our internal teams (sales, tech, product, cx) and our clients to build the best platform for their recruiting strategy and needs, ensuring follow-up and compliance with the project’s planned milestones. You’ll also have to become a trusted consultant and expert on our product offer for each client, transforming their recruiting process by 10X.
Tasks / Activities
- Understand our client’s problems fast and even deeper than they do, to design a platform that adds more value for them.
- Establish the first close relationship with end-users and champions to gain their trust, drive early adoption, and get insights.
- Ensure the successful implementation of Emi's solution in alignment with their business case, pains, goals, and expectations.
- Guarantee the completion of the project within the agreed-upon timeline with the client while staying within the budget and providing the highest possible value.
- Collaborate with internal teams (Sales, Tech, Product & other Cx teams) in a joint effort to comply with project milestones.
- Improve our actual Implementation process to get better results every day and be able to measure them through KPIs.
- Analyze and present insights into the real-time results of each implementation.
- Participate and help build the company’s inclusive and people-driven culture.
What we're looking for
- Relevant work experience managing projects and relationships with big companies, ideally implementing software solutions with enterprise accounts.
- Minimum of 2 years of project management experience, focusing on implementation projects for software solutions in enterprise accounts.
- Excellent written and verbal communication skills in Spanish and English; native is a plus.
- Experience leading projects with cross-functional teams and coordinating multiple clients.
- Project management skills, technical expertise, and strong communication abilities to ensure projects are delivered on time, within scope, and to the satisfaction of stakeholders.
- Strong analytical and problem-solving skills to address project challenges and drive solutions.
- Demonstrated leadership abilities to motivate teams, resolve conflicts, and drive project success.
- Scrum, Agile, or any Project management certification is a plus.
- Persistence and a whatever-it-takes approach to ensure that your project and team are successful.
- Extreme curiosity, a bias for action, and an appetite for learning and growth.
- Thoughtful, with strong attention to detail and the ability to see the big picture.
- Ability to work in a high-growth environment and adapt to changing scenarios and uncertainty.
What we offer
- 💰 Competitive salary: Salaries paid in USD
- 🏝️ Work remotely: live and work wherever you like!
- 🏖️ Vacations: 3 weeks of vacation.
- 🍼 Paternity leave: 4 weeks of paid paternity leave
- 🧑🎄 Holiday season: Week off between Christmas and New Year's Eve.
- 💪 Physical Wellness: Gympass subscription, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from.
- 🇺🇸 English Classes: Improve your English skills with our in-company teachers.
- 📚 Internal library: Get all the free books - digital, physical - you like, anytime.
Emi Labs is committed to fostering a fair, inclusive, and equal work environment. We believe diversity is crucial to building the best team and solving Frontline Worker's access to professional opportunities, that is why Emi aims to be a leader in workplace equality and move both our company and the industry forward.
Emi is a very dynamic and new startup where growth opportunities are there for the taking! We are just building a team with great impact so now is the best time to jump aboard!
Interested in knowing more about Emi Labs?
- LinkedIn profile: https://www.linkedin.com/company/emi-labs/
- Web Page: https://www.emilabs.ai/
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