Supply Chain Intern - Greater China (Shanghai-based, Mandarin speaking)
Shanghai
Operations & Logistics – APAC Operations /
Intern /
Hybrid
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.
We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.
What You'll Do
- You will be part of the Greater China Team and be responsible for operational topics of area Greater China.
- You will be the key contact and work closely with our suppliers plus warehouse & logistics partners.
- You will work closely with our global operation team to create the strategy that connects the procedure with your market insights.
- You will create/optimize the smooth process from product shipment to last-mile delivery.
- You will oversee a team of customer services agents and monitor their performances.
- You will monitor the overall Supply Chain Flow, from sales velocity, forecast to inventory management.
- You will oversee and analyze the operational workflow and optimize the procedure.
- You will create a strategy that automates the process of our cooperation with suppliers/warehouse partners. Together with the team, you will be optimizing the customer experience of different channels.
- You will be leading and managing the customer service agency of area Greater China (touchpoints optimization, tone of voice, project management, agent training)
- You will work across functions with other teams and define process improvements to ensure that customer service runs smoothly.
- You will make independent decisions that are within your field of work.
Who You Are
- You have background in operations related field or have a strong interest in logistics and supply chain
- You are motivated and not afraid 'to get your hands dirty' and execute;
- You have strong communication skills in both English and Mandarin
- You like to give your opinion, learn, fail, succeed, and share all of this with your team
- You are ambitious to grow yourself
- You are a collaborative team player and people seek working with you
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
