Training & Knowledge Manager
Lisbon
Operations & Logistics – Customer Excellence EU /
Fulltime /
Hybrid
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.
We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.
What you'll do
- You will develop, implement and deliver the global onboarding and refresher training - and strategic learning agenda for the Emma operations team.
- You will turn information into knowledge and skill for operations related standard roles by creating inspiring and engaging training materials, to exchange and actively acquire capabilities / and further develop hard or soft skills training for high-performance results teams.
- You will perform needs analyses using available data and evaluate results to continuously improve knowledge gaps and ensure a high level of employee engagement and satisfaction.
- You will develop and roll out innovative e-learning standards, methods, learning platforms, best practices.
- You will foster strong relationships with teams across Emma, leading and influencing others effectively to achieve cross-functional alignment on goals and successful projects/improvements execution.
- You will participate in chapter meetings from Emma Operations team to support engagement level, learning, and best practices sharing for further accelerating new joiners and teams' efficient knowledge path.
- You will collaborate with core teams for operations excellence improvements (Process excellence, continuous improvements and automation opportunities, and many others Emma teams).
- You will collaborate effectively with Emma People & Organizational team for a better employee experience.
Who we are looking for
- You are fluent in English. Experiences in German, French, Dutch/ other languages are an advantage.
- You are independent and ambitious in driving your topics forward.
- You are passionate about operations, learning and sleep tech products.
- You have strong communication skills, a positive, strategic, process-oriented and solution-oriented thinking.
- You demonstrated experience with change management from in-time implementation to continuous improvement.
- You have experience aligning diverse stakeholders to manage risk and change in fast-moving environments.
- You are an open-minded team player.
- You have analytical skills and learn quickly.
- You like to take on responsibility and can work independently.
What we offer
- Pet-friendly environment, where you can bring your furry desk buddy;
- Discounts on our top-notch products;
- Health insurance including dentist;
- 24 days holidays / year +1 day/year at Emma (máx. 29 days);
- The opportunity to collaborate with multinational teams;
- Exciting events that aren't just team-building exercises but opportunities to create epic memories;
- All the tools you need to grow and ownership from the beginning.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
