Operations and Warehouse Manager
Lisbon
Offline Europe – Offline Supply Chain /
Permanent – Full Time /
Hybrid
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What you'll do
- Oversee operations for Emma’s warehouse and last-mile fulfillment in the UK & Ireland, by managing our Third Party Suppliers (3PL).
- Own and monitor key KPIs, such as OITIF, NOTIF, warehouse performance, inventory turnover, carrier delivery leadtimes and overall cost tracking
- Act as the main point of contact, from our Lisbon office, between internal and external stakeholders, ensuring alignment and seamless communication.
- Manage stock levels to optimize space and minimize aged or blocked inventory.
- Lead end-to-end replenishment planning, approving all inbound flows, including new purchase orders (POs) and warehouse transfers.
- Collaborate with internal Account Managers to address logistical challenges and ensure smooth internal coordination.
- Oversee last-mile deliveries for both parcel carriers and full truck carriers, ensuring timely and cost-effective delivery.
Who we are looking for:
- 3 to 5 years of experience in managing warehouses and last-mile operations.
- Proven track record in partner management (3PL, carriers), replenishment planning, and inventory control and optimizing warehouse operations
- Excellent communication and relationship management skills, with the ability to work cross-functionally and with external partners.
- Adaptable and able to thrive in a fast-paced, high-growth environment.
- A proactive problem-solver with the ability to drive efficiency improvements and ensure timely deliveries.
- Fluent in English (C2), any other European Language is a plus.
What we offer:
- Pet-friendly environment, where you can bring your furry desk buddy.
- Discounts on our top-notch products.
- Health insurance including dentist.
- 24 days holidays
- The opportunity to collaborate with multinational teams.
- Exciting events that aren't just team-building exercises but opportunities to create epic memories.
- All the tools you need to grow and ownership from the beginning.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
