Senior Process Excellence Manager
Lisbon
Operations & Logistics – Process Excellence /
Fulltime /
Hybrid
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.
We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.
About the Role
This is just the right time to join Emma and our Process Excellence team - processes have never been a bigger mission in Emma. You will be responsible for shaping our internal processes, from planning over production and warehousing to customer delivery, thus bringing the customer experience to the next level. You will be crucial for Emma’s further growth in current and new markets. 🚀
What you'll do:
- Analyze the gaps in the current processes and associated pain points, prioritize these end-to-end and define initiatives to transform them.
- Design a roadmap for developing key processes in Operations first, ensuring scalability, to then push them to the next level.
- For processes that will be performed in our systems, you collect user stories with (internal) customers, supporting Tech teams with their discovery of their OPS customers' needs, and partly also supporting in technical solution design.
- Create transparency of your processes by continuously quantifying their performance based on KPIs.
- Steer the process improvement initiatives with the relevant interdisciplinary teams and ensure a high quality of results.
- Cooperate with a broad group of stakeholders within and also outside of Operations (incl. for example Tech Product Managers, Finance, etc.) and align them towards the optimization of our processes.
- Build and share process knowledge, hence enabling stakeholders to adhere to the new standards.
Who you are:
- Min. 5 years of experience in the same or a similar area (e.g. process management, continuous improvement, project management, etc.) - experience in an agile way of working is a plus!
- You have good know-how or a grasp of how Operations work (from planning and replenishment over production and transportation to fulfillment)
- You have a good understanding of system workflows and are willing to deep dive into Emma's system landscape, translating technical processes into business processes and vice versa
- You are a strategist: you enjoy creating a vision and thinking long-term to bring our processes to the "next level".
- You are a structured thinker: you enjoy analyzing problems, can draw meaningful insights from data, and derive the right conclusions for improvements.
- You are a People person: you enjoy engaging with & winning over different people across the company.
What we offer:
- Discounts on our top-notch products.
- Health insurance including dentist; 24 days holidays / year +1 day/year at Emma (máx. 29 days).
- The opportunity to collaborate with multinational teams.
- Pet-friendly environment, where you can bring your furry desk buddy.
- Exciting events that aren't just team-building exercises but opportunities to create epic memories.
- All the tools you need to grow and ownership from the beginning.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
