Technical Integrations Specialist

Stratford-upon-Avon /
Customer Success – CS Operations /
Full-time
About Enable:

Market forces are dramatically reshaping supply chains, forcing drastic changes in trading behaviors between manufacturers, distributors and retailers. Many key business decisions are being made without a single source of truth to back them up, resulting in struggles to keep up with consumer expectations and increased disputes between partners.

At Enable, we believe in removing barriers between trading partners to create a healthier supply chain — and there’s no better way to do this than with rebates. Rebates drive partner behaviors, while increasing loyalty and trust. They help businesses and their trading partners better understand their data, boost their financial performance, mitigate risks, and drive efficiency and trust. When trading partners can make the best decisions for their businesses, everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. 

That’s the core of what we’re doing at Enable: creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.

The Customer Success Operations team is becoming increasingly more involved in projects to roll out technical integrations with our customers. To fuel our growth in this area, we are hiring a dedicated Technical Integrations Specialist who will work closely with our Customer Success team to design and configure integrations for our customers and provide general technical support to the team.

About the role

    • As a Technical Integrations Specialist, you will be an expert on all technical topics and integrations within the Enable platform. You will work with Customer Success Managers and our onboarding teams to configure data integrations in and out of Enable.
    • You will be on hand to assist in customer data imports, exports, and technical queries becoming the go-to expert for our Data Integration & Cleansing and Advanced Reporting product SKUs. Over time, you will become the product owner for Data Integration & Cleansing and Advanced Reporting, working with Product to identify requirements and leading project teams to deliver improvements.
    • You will be integral in specifying and implementing technical integrations into Enable and out of Enable, with your work recognised as key to unlocking new revenue streams for the business. You will work with vendors and our partners to design and introduce technical integrations with our customers. You will then work to support the Customer Success team to implement these integrations with our customers.
    • Your work will involve collaboration across a large variety of teams, liaising with senior members of Product, Solutions Consulting, Partnerships, Engineering, and Customer Success.
    • You will be able to use your platform to drive improvements that directly deliver positive value to a large number of our customers. You will be able to follow the delivery of this value and see first-hand the impact of your work on customers. You will occasionally liaise with customers directly, using your expertise to explain complex technical topics or assist the Customer Success team in communicating them to the customer.
    • You will be solution focused and given creative freedom to determine pragmatic, customer-focused solutions to technical problems. You will be seen as a technical guru and enjoy teaching and helping the team, offering to deliver training and assistance on a varied set of technical topics.
    • As a specialist, you will work within the Customer Success Operations team and will report to the Customer Success Operations Manager.

Your responsibilities as a Technical Integrations Specialist will be to:

    • Work with our partners to implement integrations into and out of Enable.
    • Create custom SQL exports for customers, utilising the Custom Reports feature.
    • Create custom C# imports for customers, utilising the Data Integration and Cleaning SKU.
    • Analyse customer data and identify trends to produce technical recommendations to Engineering and Product.
    • Provide advice to customers and onboarding teams around customer exports and data integration.
    • Support the wider Customer Success team on advanced data topics.
    • Produce and maintain internal and external training material and resources on our API and drive adoption of our API across the customer base.
    • Provide material to increase the adoption of SQL within the Customer Success team.
    • Tackle technical customer queries.

Requirements:

    • Strong knowledge of SQL and an ability to write performant SQL queries.
    • Willingness to take ownership, manage, and iterate on key initiatives within the team.
    • Confidence in creating small C# snippets to transform data structures.
    • Ability to effectively prioritize tasks and deliver to deadlines.
    • Willingness to work independently or collaboratively.
    • Ability to break down and explain complex concepts.
    • Desire and ability to deliver work independently and solve problems pragmatically.
    • Strong problem-solving skills.
    • Proven record of accomplishment.
    • Excellent written & verbal communication skills.
Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.

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