Customer Success Project Manager (SaaS Implementations)
Toronto, ON
Customer Success – Implementation /
Full-time /
Hybrid
Managing pricing and rebates shouldn’t be a hassle. Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management.
After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.
Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.
Job Summary
As a Customer Success Project Manager, you will oversee the successful implementation of the Enable SaaS platforms for our customers. Reporting to the Director, CS Project Manager Office, you will own and manage the entire project lifecycle, from pre-sales engagement through delivery, review, and closure. This includes managing project scope, schedule, resources, and risks for enterprise client implementations. You will collaborate with Customer Success Managers and lead a team of Implementation Analysts to ensure tasks are completed according to project plans. Additionally, you will work cross-functionally with internal teams such as Product, Engineering, Revenue, and Marketing to drive customer value. Your role will involve using standardized delivery models, documenting best practices, and serving as a trusted partner for our customers.
Duties and Responsibilities
- Determine and define project scope and objectives.
- Predict resources required to achieve project goals.
- Develop and manage detailed project schedules.
- Provide consistent updates to internal and external stakeholders on strategy, adjustments, and progress.
- Utilize industry best practices for project execution.
- Monitor progress and adjust project plans as needed.
- Perform project management processes as per prescribed methodologies (e.g., waterfall, Agile, Scrum).
- Serve as the primary customer contact for project-related matters.
- Proactively report project status to management and stakeholders.
Knowledge, Skills, and Abilities (KSAs)
- Effective communicator and presenter with excellent written and verbal communication skills.
- Proven ability to solve problems creatively.
- Self-motivated and capable of working independently while knowing when to collaborate with colleagues.
- Strong organizational and multitasking abilities to manage multiple projects concurrently.
- Familiarity with project management software such as Microsoft Project, Asana, ClickUp, or similar tools.
- Knowledge of various project management methodologies: waterfall, Agile, Scrum, etc.
Required Education and Experience
- 5+ years of experience leading successful enterprise-grade SaaS or enterprise implementation projects for customers in the Fortune 500 or similar.
- Demonstrated experience managing multiple projects simultaneously.
Preferred Education and Experience
- Certifications such as PMP, CAPM, PRINCE2, or ITIL.
Supervisory Responsibilities
- Direct and manage a team of Implementation Analysts assigned to projects
Travel
- Occasional travel may be required for customer engagements and project-related activities.
Job Title
- Once hired this person will have the title "Customer Success Project Manager"
Total Rewards:
At Enable, we’re committed to your professional development and growth. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.
Salary/TCC is just one component of Enable’s total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:
Paid Time Off: Take the time you need to relax and recharge
Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
Comprehensive Insurance: Health and life coverage for you and your family
Retirement Plan: Build your future with our retirement savings plan
Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
Equity Program: Benefit from our equity program with additional options tied to tenure and performance
Career Growth: Explore new opportunities with our internal mobility program
Additional Perks:
Free Food: Complimentary meals, snacks, and drinks on-site in our global offices
Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
Pets: Bring your pets to our welcoming, pet-friendly offices
According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.
Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.
We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.
