Customer Success Manager
Customer Success – Customer Success Management /
At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.
And the market agrees with us. Enable is a rapidly growing, series-D funded SaaS company. Our more than 500 Enablees serve the global supply chain from the UK, US, Canada and Australia, and we have goals of continued international expansion.
As one of our exceptional Enablees, you'll play a pivotal role in shaping the future of rebate management. Join us in a dynamic work environment teeming with opportunities, where your efforts will not only establish our platform as the world's leading rebate management software but also help us revolutionize the entire supply chain experience.
About the role:
We're seeking an experienced Customer Success Manager to join our Customer Success team in our Toronto office. As a Customer Success Manager at Enable, you'll proactively help your customers meet their goals. To achieve this, you'll have a team of 2-3 Implementation Analysts reporting directly to you. Every Customer Success team at Enable follows consistent processes and you'll be instrumental in refining these to build and mold the future of our wider Customer Success team.
How you’ll make a difference:
Starting with onboarding, you will follow Enable's process to get your customers up to speed as fast as possible and be one step closer to achieving their goals. You will be instrumental in increasing the number of users getting value from the product and orchestrating the implementation of additional features so your customers can leverage our platform even more. You will empower your customers to decommission their legacy processes and become fully dependent on Enable.
You will build and foster trusted relationships with key stakeholders, advocating both Enable and the customer. You will be dedicated to fulfilling customer goals. When customers are ideal for an upgrade, you will refer the opportunity to the sales team.
Spearheading your team of product experts, you will deliver:
- Helpdesk triage and support;
- Customer training;
- Online help content including articles, videos, and blogs;
- Feedback to our product teams that drive product improvement.
We’re looking for:
- Track record of high achievement in your current Customer Success role.
- Passion for helping customers solve their business problems.
- Effective communicator with outstanding interpersonal skills.
- Desire to thrive in a fast-changing environment while leading and growing a high-caliber team.
Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.