IT Support Specialist II
Stratford-upon-Avon
IT, Infrastructure & Security – IT Support /
Full-time /
Hybrid
At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain – from manufacturers to consumers.
After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry.
Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.
As an IT Support Specialist II you will be responsible for supporting end-users of a rapidly growing international SaaS provider. An IT Support Specialist II will contribute to all of the general responsibilities of the IT department, and the specific responsibilities within the remit of the IT Support team, using their own skills and experience.
Duties and Responsibilities
- Monitoring IT support tickets, responding to tickets or assigning to the team as appropriate.
- End user IT support
- Computer equipment procurement and provisioning.
- Laptop configuration.
- End user computer equipment support and troubleshooting, fault diagnosis and resolution.
- End user software and operating system troubleshooting, fault diagnosis and resolution.
- Meeting room equipment management and support.
- New user desk and equipmen set up.
- Former employee account and hardware processing.
- End-user account administration.
- Running and contributing to proactive IT projects.
- Provide training to other team members.
Knowledge, Skills, and Abilities (KSAs)
- High standard of written communication.
- Ability to communicate clearly with non-technical users.
- Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and Teams.
- Take ownership of work assigned and see through to completion.
- Demonstrate initiative and advanced problem-solving skills.
- Demonstrate expertise in multiple areas of IT Support.
- Have advanced administrative and organisational capabilities
Required Education and Experience
- At least four years experience as an IT support professional.
- A degree in IT, Computing, Computer Science or another relevant subject.
- Experience working on an IT support desk using a ticketing system.
- Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.
- Experience in supporting both macOS and Windows users.
- Experience supporting Executive and high-level team members.
- Experience in SaaS product administration (e.g. Zoom, Salesforce).
Total Rewards:
At Enable, we’re committed to helping all Enablees grow. During the interview process, we assess your level based on experience, expertise, and role scope, aligning it with our compensation bands. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.
Salary/TCC is just one component of Enable’s total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:
Paid Time Off: Ample days off + 8 bank holidays
Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
Private Health Insurance: Health and life coverage for you and your family
Electric Vehicle Scheme: Drive green with our EV program
Lucrative Bonus Plan:Enjoy a rewarding bonus structure subject to company or individual performance
Equity Program: Benefit from our equity program with additional options tied to tenure and performance
Career Growth: Explore new opportunities with our internal mobility program
Additional Perks:
Free Food: Complimentary meals, snacks, and drinks on-site in our global offices
Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights
Pets: Bring your pets to our welcoming, pet-friendly offices
According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications.
Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.
We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.
