Graduate Implementation Analyst
Customer Success – Implementation /
At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.
And the market agrees with us. Enable is a rapidly growing, series-D funded SaaS company. Our more than 500 Enablees serve the global supply chain from the UK, US, Canada and Australia, and we have goals of continued international expansion.
As one of our exceptional Enablees, you'll play a pivotal role in shaping the future of rebate management. Join us in a dynamic work environment teeming with opportunities, where your efforts will not only establish our platform as the world's leading rebate management software but also help us revolutionize the entire supply chain experience.
About the Role
We are seeking a Graduate Implementation Analyst to join our growing Customer Success team in our Stratford-upon-Avon office. The role is a technical, customer-facing position focused on helping global businesses adopt our category defining product. We offer an excellent progression opportunity for recent or future graduates looking at Business Analyst or Technical Consultant roles.
Working with the customer's finance and commercial teams, a successful applicant will enjoy using their numerical skills to understand complex business processes. As an Implementation Analyst, you will work alongside our experienced Customer Success Managers applying your problem-solving capabilities to design and configure solutions to successfully onboard customers and realise their business goals.
Our Implementation Analysts are actively responsible for the end-to-end onboarding process of our new customers. Enables onboarding process focuses on the features customers need to learn, based on the projects, and ‘jobs to be done’ they aim to complete using Enables technology. Great onboarding gets customers up to speed as fast as possible, reduces time to value and move them one step closer to achieving their business-critical goals. Exceeding simple customer usage, we will continue pushing to maximise customer adoption of Enables features. We want customers to end their legacy processes and become fully dependent on Enable for their financial processes.
As part of the Customer Success team, you will be involved in the entire implementation process including delivery, training, validation, and ongoing support of the software once it has been adopted by the customer. The team manages Enable's help centre, producing new articles and video content, continually reviewing the current state of self-help content, and identifying where improvements can be made to drive customer value.
What we’re looking for
We are seeking someone who is driven to develop their skills, is passionate about technology and thrives on responsibility. We want to hear from the best people who are excited to work with a great product, see the influence your positive actions have in driving success for Enable’s customers, our business, and your colleagues.
You may be in your first graduate role and not seeing a clear personal progression path or defined purpose at your current company. You could be graduating soon and looking to secure a career accelerating opportunity today with a start from Summer 2023.
The Graduate Implementation Analyst is an exciting role with excellent career and salary opportunities. We welcome applications from people who can start in weeks, months or once they’ve graduated.
To apply you should have a Bachelor's degree in Mathematics, Physics, or another numerate subject with a first or 2:1 honours degree. Enable have big growth plans across Europe and applicants with either C2, C1 or B2 levels (or equivalent) or native proficiency in French, German, Portuguese, or other languages are highly welcomed.
We're a hybrid working team, with a relaxed and fun culture, and use collaboration to accelerate learning and career progression. Our office is in Stratford-upon-Avon, a short walk from the town and its train station. We have a fully stocked kitchen and on-site car parking available to staff, along with free Electric Vehicle charge points. We are also a pet friendly office!
Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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