Product Support Specialist

United States
Business Analyst /
Full-Time /
Remote
Recognized as a 2023 Top Workplace by the Tennessean, EnableComp is the leading source of revenue cycle management solutions for complex claims in the US. We proudly partner with well over 1000+ hospitals across the US to help them maximize their revenue from complex claims.

Our Mission
We partner with healthcare providers to maximize reimbursement from complex claims payers by having the best people, processes, products and performance.

Our Vision
We enable healthcare providers to do what they do best.

Position Summary

The Product Support Specialist is responsible for analyzing Implementation and Integration requests to support the implementation and Operations departments as new clients and products are onboarded/integrated into EnableComp Systems. Diagnose and report product related issues to support our operations staff.
 

Key Responsibilities

    • Work Collaboratively with Implementation team and Operations on implementing new clients into EnableComp Systems (Enforcer/ETL/Supplemental Files, etc.).
    • Provide support to Operations staff on product related issues.
    • Collaborate with internal teams to identify and/or resolve product issues.
    • Maintain department SLAs on ticket response time.
    • Perform research and analysis within various vendor portals on claim submission behavior
    • Assist with testing on Product team enhancements and deployments
    • Support Account management staff with client research.
    • Monitors on-going changes for data improvements.
    • Use of independent judgement and discretion as it relates to responsibilities detailed above.
    • Other duties as required

Requirements and Qualifications

    • Bachelor's Degree preferred.
    • Familiar with claims and IT systems.
    • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
    • Equivalent combination of education and experience will be considered.
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
    • For Internal Applicants Only: Must have served in their current role for the minimum service period required. (Typically, internal job postings will require 6-12 months of service before eligibility to apply. Please refer to Recruiting/Human Resources for details).

Special Considerations and Prerequisites

    • Proven experience writing business requirements and/or creating business rule specifications.
    • Ability to thrive in a fast-paced environment while managing multiple projects with competing priorities successfully.
    • Demonstrated experience coordinating and managing initiatives, small projects among business operations and IT staff.
    • Highly organized and possesses excellent communication skills.
    • Superior analytical and problem-solving skills.
    • Must be able to remain in stationary position 50% of the time.
    • Occasionally moves about inside the office to access office equipment, etc.
    • Constantly operates a computer and other office equipment such as a copy/scan/print machine, phone, and computer.


EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.

EnableComp recruits, develops and retains the industry's top talent.  As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people.  We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies.  If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.

 Don’t just take our word for it!  Hear what our people are saying:
“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist

“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations