Supervisor, ETL Operations (REMOTE)
Franklin, TN
Information Technology /
Full-Time /
Remote
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.
Position Summary
The Supervisor, ETL Operations will guide a team of ETL Analysts in providing support to Operations/Implementation business owners, working alongside database developers on new development features, and ensure both internal and external client expectations are met with regards to implementations and service requests. The Team Lead will not only perform core ETL functions for client on-boarding but will also oversee day-to-day operations, mentor team members, and ensure consistent delivery of high-quality data solutions are provided within department SLAs. This role requires a strong understanding of how healthcare claim data is transmitted from EHR’s, how those claims are received by parties responsible for reimbursement of the claim, and how to use and reference that data to perform analysis and root cause solutioning.
Key Responsibilities
- Lead and mentor a team of ETL Operations Analysts, providing guidance, support, and performance feedback.
- Partner with leadership across the organization to
- Coordinate team activities to ensure timely and accurate completion of ETL configuration and development tasks.
- Analyze and understand complex business and engineering challenges, and delegate tasks appropriately across the team.
- Review ETL specifications to determine if setup can happen through configuration or if development is needed.
- Set up ETL configurable requests and oversee team execution of these setups.
- Review specifications for missing ETL functionality and ensure team members follow up with appropriate documentation.
- Create and validate functional specifications for missing ETL functionality; collaborate with the Development team to ensure accuracy of specifications and design.
- Monitor and review current ETL configurations for improvement and accuracy, both individually and across the team.
- Ensure proper data alignment for EnableComp claims processing through regular review of process outputs.
- Foster strong communication between the ETL team, business stakeholders, and development teams.
- Identify opportunities for process improvement and implement best practices across the team.
- Other duties as required.
Requirements & Qualifications
- Associate’s Degree in technology, computer science, data science, or equivalent experience required.
- 5 - 7 years’ experience working with healthcare data.
- 2 - 3 years’ experience in a leadership setting.
- Prior experience in a leadership or mentoring role preferred.
- Detail-oriented with a drive to investigate and dissect information, maintaining a strong focus on quality.
- Strong critical thinking and problem-solving skills, with a proactive approach to leadership.
- Excellent communication skills to foster collaboration across teams and within the ETL group.
- TSQL knowledge a plus.
- Strong computer proficiency and familiarity with MS Office (Word, Excel, Outlook).
- Regular and predictable attendance.
Special Considerations & Prerequisites
- Practices and adheres to EnableComp’s Core Values, Vision and Mission.
- Proven ability to meet and/or exceed productivity targets and goals.
- Maintains stable performance under pressure or opposition. Handles stress in ways to maintain relationships with all stakeholders.
- Exceptional analytical, conceptual, and problem-solving abilities.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Able to prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Must be able to remain in stationary position 50% of the time.
- Occasionally moves about inside the office to access office equipment, etc.
- Constantly operates a computer and other office equipment such as a copy/scan/print machine, phone and computer.
EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you.
Don’t just take our word for it! Hear what our people are saying:
“I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist
“I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations
