Customer Service Representative - Veterinary Emergency and Referral Group

Brooklyn, NY
Veterinary Emergency and Referral Group – Support Staff /
full-time /
What are we looking for?
Our Customer Service Representatives (CSR) make a difference in the lives of our clients and patients. You play the starring role in every client experience, from checking patients in and out of their appointments, managing phones, and scheduling appointments while at the same time providing excellent customer service. The CSR primary duty is interacting with clients and coordinating communication between doctors and clients.

Individuals should have some experience or understanding of basic technical skills and customer service skills. Experience in the field is ideal, but not required. We are happy to train the right individual, attitude and cultural fit is our #1 priority. 

We know there are a lot of animal hospitals out there, so why choose us?

    • A place to grow: Our commitment to training and Medical Advancement means you’ll have the opportunity to grow your skills and knowledge as well as providing a path for advancing your career.
    • A team to support you: At each shift, you’ll find colleagues ready to work together — we’ll be here when you need an extra hand, a moment to laugh, or a shoulder to cry on.
    • A focus on your work-life balance: We’re committed to offering a benefits package that supports your life and wellbeing and thanks you for the care you give our patients every day.

Our benefits package:

    • Competitive salary and bonus potential
    • Medical, Dental, Vision & Life Insurance, along with a company contribution to an HSA account
    • Paid parental, family, and medical leave
    • Flexible scheduling
    • 401k with company match
    • Paid time off, including a bank of PTO and floating holiday time

What will you do?

    • Deliver exceptional customer service at all times.
    • Take initiative to maintain a clean working environment.
    • Competently perform the core duties and responsibilities of a CSR and understand how these responsibilities impact the rest of the hospital.
    • Mediate client concerns with compassion and empathy.
    • Manage financial transactions including invoicing, cash handling, and end of day reporting.
    • Must be comfortable discussing payment options and policies with clients.
    • Correspond with clients through multiple approaches, such as telephone, email, text, and app as appropriate and applicable.
    • Perform other duties as needed and which make a positive impact on the practice and company.
    • May perform additional administrative duties, such as accounts receivable, maintaining the patient reminder system, managing the hospital’s social media accounts, and/or other tasks as assigned.

What do you have?

    • High school diploma or equivalent is required.
    • Proficient computer and software skills required, including: Word, Outlook, and other office management systems and software.
    • Experience with PetDesk is a plus!
    • Previous customer service experience required, preferably in a veterinary environment.
    • Shows a commitment to professional development and continual improvement.
    • Possesses strong listening and communication skills.
    • Has confidence in decision making and problem solving.
    • Capable in conflict resolution and diffusing situations.
$21 - $27 an hour
compensation is negotiable and based on skills and experience.
VERG, is a well-established emergency and specialty hospital in Brooklyn. Specialty services include Internal Medicine, Surgery (general, orthopedic, and neurosurgery), Emergency and Critical Care, Oncology, Neurology, Ophthalmology, and Cardiology. Referrals from over 400 local practices throughout the tri-state area as well as a vibrant emergency service ensure a varied and robust caseload.
VERG has recently relocated to a brand new, state of the art, 12,500 square foot hospital in the desirable Gowanus/Park Slope neighborhood. Highlights of the new hospital include:
- Siemens Magnetom Symphony 1.5T MRI
- Toshiba Aquilon 64 slice CT scanner
- Dedicated abdominal and cardiac ultrasound units
- Full range of endoscopic equipment
- GE OEC 9800 C-Arm
- Treatment area and special procedures room designated for Internal Medicine
- Individual soft tissue, orthopedic/neurologic, and ophthalmologic surgery suites
- Large ICU equipped with ventilator, multiple Snyder oxygen units, and telemetry
- Dedicated individual canine, feline, and isolation wards
- Fenced in rooftop dog walking area with K9 grass
VERG has a thriving internship program through VIRMP, and ER doctors are intimately involved in training interns through clinical casework.
Brooklyn has more than enough to keep anyone entertained, and the collection of museums, parks, and historical landmarks make Brooklyn a popular destination for tourists. The hospital is minutes away from Prospect Park, the Brooklyn Botanic Garden, the Brooklyn Bridge and Brooklyn Bridge Park, the Barclays Center, the Brooklyn Academy of Music, and the cultural hub of Manhattan.